SHERIF M SHOKEIR

Innovative Senior Executive with adaptively Talents and proactive communication skills shaped through versatile experiences in telecom industry and extensive knowledge in digital AI transformation both helped into developing confident, forward-thinking approach and resilient mindset with Passionate successful track record of {8 Year} in Retail Sales & operations .

Successful at stepping into diverse positions and making immediate positive contributions by Focusing on optimizing operations and motivating employees from Telecom Retail Sales and customer support

Dynamically applying positive mentality with Tolerance towards repetitive work especially with today's paced, high production challenging work environment it's a must for a successful business continuity to establish World-class public infrastructure, government services, and a rich recreational environment by maintain satisfying journey delivered to all our customers consistency towards

an easier, sustained & good life.

AS currently looking forward to new and challenging opportunities, one which will make best use of existing skills and experience to enhance my career development. And add new achievements

• Customer Excellence by Achiving [4.99 Out of 5.00] as highest individual record in customer satisfaction feedback surveys in years 2022 & 2021 with more than 250 verified customer adding positive comments in social platform like Google Reviews , Twitter ,
• implemented an effective sales process,leading to consistently achieving the established sales goals and surpassing the monthly sales target by 110% to 125% overall but also boasted up to160% there is new lunch to high demand new product or promotion (APPLE,SAMSUNG , hauwei , .. )
• Re-innovation of customer loyalty program that prompted both existing and new customers to purchase twice as much products resulting in 25% increase in sales ratio as well delight our loyal customer with the best in class outstanding experience
• Ranked one of top 10 achiever over all etisalat UAE in retail sales yearly conference with appreciation reward from Chief Group HR for extra mile outstanding performance .
• Resolved products warranty issues through following up with product owner and customer rights all within level agreement.
• top achiever and the highest Apple-Care and Accessories achievement In " Yas mall october '19
• Selected as senior expert in smart home automation services to maintain the achievement of strategy product incl (Amazon Alexa , Ring Monitoring , eero routers , Smart Tv , Light and daily routines Devices ) After increasing smart home sales 40% by end 22
• Resolved product warranty related issues with product owners .
• Collaborated with team of (33) to transform the customer experience by opening first Etisalat signature DIgital store IN UAE
• Documented and resolved [Billing Complaint] which led to less non sales customer by deflection to easy and correct branch .

• Awards , Certificates , Achievements & Performance Evaluation Reports is subject to availability based on non disclosure agreement and confidentiality policy however legitimate references can be provided upon providing consent request .