Stefan Buia

Professional, prepared aviation leader with strong focus on team collaboration and achieving results. Skilled in crew management, safety protocols, and passenger service excellence. Reliable and adaptable with proven ability to handle changing needs and complex situations. Known for excellent communication, leadership, and problem-solving abilities.

• Cabin supervisor course with Emirates Airlines 01.10.2009-25.02.2010
• Transport Coordinator course at I.F.P.T.R (Institute of professional development for road transports) 01.02.2004-01.03.2004

• Coordinating with other team members
• Provide mandatory information regarding safety and security measures in case of emergency situations during all phases of the flight
• Checking safety and security in the cabin before take-off and landing
• Maintaining high levels of service and ensure onboard standards are met and exceeded
• Being responsible of customers’ safety, security and comfort at all times
• Dealing with customers’ complaints (when necessary) and offer service recovery to ensure customer continued loyalty and repeat business
• Escorting premium customers (First class and Business class) to their seats
• Introducing First class Suites facilities and presenting dine on demand service on long haul flights
• Ensure my team and I provide the world’s best inflight experience at all times on all flights
• Assisting special category customers during all phases of the flight Answering any flight questions
• Ensure customers with special dietary needs get their correct meal and are offered the same high level of service as all other customers
• Ensure premium cabins are always meet the highest levels of cleanliness and appearance our customers deserve
• Engage customers in polite and friendly conversations to ensure an individual level service
• Report any customer concerns and aircraft defects to the concerned departments in the company
• Bidding customers farewell and thanking them for their loyalty
• Providing feedback to my team on their performance, praising excellent performance, addressing shortfalls
• Offering coaching, when required, to improve crew performance and enhance service skill in premium cabins

· I’m a family man and my spare time I enjoy spending it with my wife and kids

· I’m passionate about sports and I love swimming and cycling when I get the chance

· I enjoy reading fiction and fantasy novels

· I love keeping up to date with all the latest gadgets and devices

· I also enjoy cars and racing, I only race small carts however