Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Štěpánka Čajová

Planning & Sales Performance Manager
Dubai,DU

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

16
years of professional experience
4
Languages
6
years of post-secondary education

Work History

Audi Middle East

Planning & Sales Performance Manager
12.2021 - Current

Job overview


  • Built relationships with dealers and community to establish long-term business growth.
  • Leveraged data-driven insights from sales analytics tools to make informed decisions and drive continuous improvement.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Streamlined sales processes by identifying inefficiencies and implementing solutions to optimize workflow.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Coordinated cross-functional teams to address complex client needs effectively, ensuring higher satisfaction levels.
  • Optimized territory coverage by reallocating resources based on market potential, maximizing return on investment.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Boosted overall sales performance by designing and executing innovative incentive programs for dealers.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Audi AG

Product & Price Planning
09.2018 - 11.2021

Job overview

  • Definition of pricing for the Audi portfolio in Italy, in the Czech Republic and in Slowakia
  • Managed end-to-end product lifecycle, from concept to retirement, ensuring optimal resource allocation and profitability.
  • Worked closely with finance team on pricing exercises contributing towards cost-effective processes.
  • Consistently met or exceeded annual KPIs related to revenue generation, market share growth, and profit margins through effective product management strategies.
  • Championed customer-centric approach in all aspects of product planning, driving increased satisfaction rates and repeat business.
  • Partnered with sales colleagues to develop relevant collateral to support product selling processes.
  • Established strong relationships with key stakeholders for seamless communication throughout the product planning process.
  • Teamed with sales and marketing teams to confirm that product availability meets customer demand.
  • Spearheaded cross-departmental initiatives for continuous improvement in product planning processes and systems.
  • Provided regular updates on project status to senior leadership team members ensuring alignment with overall corporate objectives.
  • Worked effectively in fast-paced environments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed and maintained courteous and effective working relationships.
  • Applied effective time management techniques to meet tight deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provided professional services and support in a dynamic work environment.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.

Audi AG

Sales Audi Genuine Accessories
09.2012 - 08.2018

Job overview

  • Directing sales targets for OEMs in collaboration with importers within European markets.
  • Participated in ongoing training sessions to stay updated on new products, trends, and sales strategies for improved performance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to importers, increasing revenue.
  • Exceeded monthly sales targets through upselling techniques and tailored product suggestions.
  • Communicated effectively with fellow associates on sales goals, store initiatives, and relevant customer feedback for continued growth.
  • Collaborated with team members to create promotional events that increased customer engagement and sales.
  • Developed strong rapport with importers and created positive impression of business.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Škoda Auto A.s.

Sales Škoda Genuine Accessories
06.2010 - 08.2012

Job overview

  • Worked with importers (European Markets, Asia) to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Expanded market share with strategic networking and targeted outreach efforts.
  • Increased sales revenue by developing and maintaining strong relationships with key clients.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Identified potential upsell opportunities to increase average deal size and maximize revenue potential.
  • Achieved or exceeded company-defined sales quotas.
  • Participated in conferences to represent the company and generate new leads.
  • Collaborated with cross-functional teams to deliver exceptional customer service and drive repeat business.
  • Contributed to team objectives in fast-paced environment.
  • Consulted with businesses to supply accurate product and service information.
  • Delivered compelling presentations tailored to individual client needs, effectively communicating product value propositions.
  • Built relationships with customers and community to promote long term business growth.
  • Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.
  • Informed customers of promotions to increase sales productivity and volume.
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.


French-Czech Chamber Of Commerce

Commercial Consultat
03.2010 - 05.2010

Job overview

  • Preparation, execution, and monitoring of Google AdWords and Yahoo advertising campaigns in France are crucial steps for a successful online marketing strategy.
  • Collaborated with cross-functional teams to develop comprehensive business plans, ensuring alignment with organizational goals.
  • Leveraged and established B2B relationships between France and Czech Republic.
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

French-Czech Chamber Of Commerce

Commercial Consultant
09.2009 - 09.2009

Job overview

  • Assisting French companies at the International Engineering Fair MSV 2009.
  • Building relationships with clients and assisting them in connecting with potential new clients and promoting their presence during the fair is essential.
  • Translation services from French to Czech for the entire period.

Sogameca

Marketing Manager
05.2008 - 08.2009

Job overview


  • Performed an in-depth analysis of competitors to remain at the forefront of industry trends and sustain a competitive advantage in the marketplace.
  • Creation and management of marketing communication projects
  • Creating and following commercial analyses, searching for business contacts and potential customers.
  • Preparation and realization of business support.
  • Project accompanying a company acquisition
  • Translation managements french czech

Education

Universite De La Sorbonne Nouvelle
Paris

Master of Science from Business Management & Marketing
09.2002 - 06.2008

University Overview

Skills

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Interests

Cross Fit

Surfing

Yoga

Interior Design

Skiing

Travelling

Music

Timeline

Planning & Sales Performance Manager
Audi Middle East
12.2021 - Current
Product & Price Planning
Audi AG
09.2018 - 11.2021
Sales Audi Genuine Accessories
Audi AG
09.2012 - 08.2018
Sales Škoda Genuine Accessories
Škoda Auto A.s.
06.2010 - 08.2012
Commercial Consultat
French-Czech Chamber Of Commerce
03.2010 - 05.2010
Commercial Consultant
French-Czech Chamber Of Commerce
09.2009 - 09.2009
Marketing Manager
Sogameca
05.2008 - 08.2009
Universite De La Sorbonne Nouvelle
Master of Science from Business Management & Marketing
09.2002 - 06.2008

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Štěpánka ČajováPlanning & Sales Performance Manager