SU MYAT THANDAR
Summary
Passionate and self-motivated professional with over nine years of experience in the hotel industry. Strong foundation in customer service and sales, uniquely equipping for the role of Hotel Sales Coordinator. Specializes in fostering client relationships, understanding needs, and delivering customized solutions to drive revenue growth and enhance guest satisfaction. Experienced in managing client accounts, coordinating with the operation team, and supporting sales team with administrative tasks. Thrives in fast-paced environments, consistently meeting deadlines and ensuring smooth execution of events and bookings. Attention to detail, excellent communication skills, and ability to multitask enable effective management of sales leads, follow-ups, and seamless booking process.
Overview
13
13
years of professional experience
Work History
Cluster Senior Sales Coordinator - Leisure
The First Group Hospitality
12.2021 - 08.2024
- Hotel Sales and C&B Sales databases
- Streamlined sales processes for increased efficiency and productivity.
- Strengthened client relationships through regular communication and excellent customer service.
- Facilitated regular team meetings, fostering open communication and collaboration among colleagues.
- Continuously monitored competitor activity within the industry landscape in order to stay ahead of emerging trends.
- Preparing the monthly promotions and flash sales
- Maintains files and filing system of accounts
- Tracking and updating of all leisure marketing activities
- Correspond with prospects and answer any questions about the hotel’s rates, room types, and promotions
- Arrange and carry out Hotel show rounds
- Ensure that the sales month-end report is accomplished and submitted on time
- Any other admin duties required by the business.
Front Desk Supervisor
Mövenpick Jumeirah Lakes Towers
12.2018 - 12.2021
Cluster Guest Service Agent
Ibis Al Barsha
04.2017 - 10.2018
Customer Service Team Leader
YKK Holding Asia
03.2016 - 03.2017
Reservation Agent
Hilton Ngapali Hotel, Myanmar
01.2015 - 03.2016
Reservation Agent
Palm Beach Resort, Myanmar
07.2011 - 01.2015
Education
Bachelor of Arts -
Dagon University
2010
Skills
- Team Player
- Strong decision maker
- Creative
- Service-focused
- Sales closing
- Problem-solving abilities
- Multitasking
- Sales Presentations
- Adaptability
- Product Knowledge
- Negotiation expertise
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Accomplishments
• Employee of the Month 2016
• Employee of the Month 2018
• Employee of the Month 2019
• Employee of the Month 2022
Applications
Opera V9 &V5, Resa web (Tars), ACDC, Cyber source, secure pay, Hotel link, Pay Roll system
Timeline
Cluster Senior Sales Coordinator - Leisure
The First Group Hospitality
12.2021 - 08.2024
Front Desk Supervisor
Mövenpick Jumeirah Lakes Towers
12.2018 - 12.2021
Cluster Guest Service Agent
Ibis Al Barsha
04.2017 - 10.2018
Customer Service Team Leader
YKK Holding Asia
03.2016 - 03.2017
Reservation Agent
Hilton Ngapali Hotel, Myanmar
01.2015 - 03.2016
Reservation Agent
Palm Beach Resort, Myanmar
07.2011 - 01.2015
Bachelor of Arts -
Dagon University
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