Sultan Alkatheeri
Dubai
Summary
Highly motivated and dedicated individual with a proven engineering skills, management skills and a solid technical background. Holds a Bachelor's degree in Electro-Mechanical Engineering. Seeking to secure a responsible career opportunity at a multinational company to fully utilize and skills, while making a significant contribution to the success of the organization.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Digital Analyst & Project Developer Manager
Saudi German Hospital Dubai
Dubai
05.2023 - Current
- Led strategic development and optimization of hospital's workflow systems, establishing partnerships with industry-leading companies like Celebal, Google, Microsoft, and Cognizant.
- Organized high-level meetings and coordinated collaborative efforts to design and implement innovative processes, enhancing quality and efficiency of hospital services to unprecedented levels.
- Demonstrated visionary thinking by creating and presenting 12 ground-breaking projects utilizing artificial intelligence, particularly in areas of chatbot AI and Power BI.
- Devised solutions to strengthen KPI tracking and performance evaluation, leveraging cutting-edge technologies to drive data-driven decision-making and operational excellence.
- Showcased expertise in staying at forefront of technological advancements, utilizing forward-thinking to generate and realize innovative project ideas that transformed healthcare industry.
Customer Service Team Leader
Saudi German Hospital Dubai
Dubai
04.2023 - 05.2023
- Managing and reporting staff and patient complaints to appropriate departments
- Tracing and following up on pending insurance approvals
- Coordinating with billing officers for bill cancellation if necessary
- Supervising cash transfers and deposits, preparing team rosters
- Providing coaching, drafting reports, and suggesting improvements for customer service operations
Patient Access Representative
Sheikh Shakhbout Medical City
Abu Dhabi
05.2021 - 10.2021
- Handle 100+ patient interactions per day with an average call duration of 2 minutes 45 seconds, giving detailed, personalized, friendly, and polite service to ensure patient retention and satisfaction
- Complete a minimum of 70 physician requests per day
- Patient scheduling: Follow-up, E-referrals, Tele-consultation
- Perform tasks as assigned on organizational-level and coordinate work between multiple departments
- Prepare and present important information to colleagues such as MS Outlook, H.E.A.R.T
- Method, suggested improvements on daily basis to assure patient satisfaction
- Make recommendations to implement improved processes
- Evaluate agents’ performance and manage staff scheduling
- Achievements: Along with the primary team, the foundation & a differentiating brand experience Call Center was built from scratch
- Developed and improved patient call handling with up-to-date internal communications, building workflows, diagnostic decision trees & script writing.
Customer Service Executive
Emirates NBD
Abu Dhabi
09.2020 - 05.2021
- Execute financial transactions according to bank policies and procedures
- Activate/close accounts including checking, saving, money market, certificates of deposits; ordered bank supplies, ATM/debit cards
- Also provided navigational assistance with online and mobile banking
- Respond to customer inquiries, provide information on bank accounts, policies, products, and services
- Achievements: Provided the full range of customer service, account management, and financial services support
- Used the front-line role to increase the Branch’s figures with effective persuasion skills.
Cadet Pilot
Etihad Airways
Abu Dhabi
01.2020 - 06.2020
- Program ended due to the global pandemic of Coronavirus
- Follow a pre-set curriculum of in-class & on-the-job training to obtain the knowledge, skills & experience for GCAA & international certification
- Participate in execution of basic in-flight activities
- Attend mandatory training & classes with additional courses
Health Unit Coordinator
Cleveland Clinic Abu Dhabi
Abu Dhabi
05.2017 - 01.2020
- Handle patient’s documentations and requests prior arrival until discharge, act as a liaison between caregivers and patients
- Assist in emergent situations, ensured patient safety and satisfaction
- Teach and supervise joining caregivers to the unit
- Daily rounding with physicians across 36 patients, providing interpreting skills, and assuring safety standards
- Prep, scan and review patient records with 99% accuracy
- Arrange meetings and present daily handovers and meeting minutes to seniors
- Achievements: Proficiently steered unit administrative operations to ensure optimal productivity, efficiency, and patient servicing
- Acquired deeper knowledge in healthcare, medical terminology and process of procedures
- Achieved Health Unit Coordinator Excellence, patient experience skills, fire warden and
- Cardiopulmonary Resuscitation
- ADNOC Gas Processing
- Internship - Emirates Transports
Education
Bachelor of Applied Electro-Mechanical Engineering - Mechanical Engineering System Technology
01.2017 - 04.2022
High School Diploma - Engineering Science
01.2013 - 07.2015
Secondary School - Science
09.2006 - 12.2012
Skills
MS Office & Power BI
Artificial Intelligence
Closing Techniques
Critical Thinking & Problem Solving
Creativity
Attention to Details
Leadership
Analytical Thinking
Project Management
Timeline
Digital Analyst & Project Developer Manager - Saudi German Hospital Dubai
05.2023 - Current
Customer Service Team Leader - Saudi German Hospital Dubai
04.2023 - 05.2023
Patient Access Representative - Sheikh Shakhbout Medical City
05.2021 - 10.2021
Customer Service Executive - Emirates NBD
09.2020 - 05.2021
Cadet Pilot - Etihad Airways
01.2020 - 06.2020
Health Unit Coordinator - Cleveland Clinic Abu Dhabi
05.2017 - 01.2020
Abu Dhabi Polytechnic University - Bachelor of Applied Electro-Mechanical Engineering, Mechanical Engineering System Technology
01.2017 - 04.2022
Institute of Applied Technology - High School Diploma , Engineering Science
01.2013 - 07.2015
Calderstones School of Science - Secondary School, Science
09.2006 - 12.2012