SUMIT SINGH

Seasoned professional with focus on front office management and customer service excellence. Drive team performance and elevate guest satisfaction through strong leadership and problem-solving skills. Enhance operational efficiency by implementing streamlined processes and fostering collaborative environment.

• Prepare DTCM Monthly Statistics.
• Welcome guests in a friendly, prompt and professional manner.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service.
• Provide one on one training for night audit staff.
• Resolves issues / problems and coach and counsel front desk team members to ensure a quality operation.
• Demonstrate to leadership the ability to act as Manager on Duty in the absence of management.
• Engage and prioritize all guest relations to benefit overall guest satisfaction.
• Strategically organize room blocks according to guest needs. Routinely ensure hotel policies are being followed.
• Support interdepartmental communications in sincere manner.
• Good understanding of several different environments, culturally sensitive to any environment work well in cross cultural situations, tolerant and understanding of differences.
• Flexible in managing and building efficient teams and firm. Work well independently and as part of team.
• The ability to work individually and as a co-operative team member.
• Organized and result oriented, work exceptionally well under pressure.
• Creative, self-motivated, reliable and dynamic.
• Good at meeting deadlines.
• Experience with hotel reservations software, like IDS, Redberry and Room Key PMS.
• Understanding of how travel planning websites operate, like Booking.com, Agoda, Expedia, Make My Trip and Trip Advisor etc.