Suremya M S

• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Handled appointment scheduling to ensure smooth daily operations.
• Managed phone calls, resulting in effective communication flow within the company.
• Maintained an organised reception area for a professional business environment.
• Assisted with administrative tasks, improving overall functionality of the office.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Upheld confidentiality with sensitive information handling procedures.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Completed data entry tasks whilst adhering to strict deadlines.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Maintained accurate and up-to-date records for smooth handovers.
• Streamlined HR procedures, boosting productivity and efficiency within the team.

• Data entry of drugs and processing various serious and non‐serious ICSR safety data received from various sources which includes but not limited to Licensing Partners, Regulatory Authorities, social media, and other spontaneous, PMS and MR sources with good quality and productivity.Accurate coding of products and events in line with the client specifications Knowledge of ICH GCP guidelines

Responsible for assessing and processing safety information into the Global
safety database. Responsibilitiesinclude:
o Processing safety information according to applicable regulations,
guidelines, Standard Operating procedures (SOPs), Work Instructions
(WIs) and Service Level Agreement (SLA) timelines. Responsible for
assessing and processing safety information into the Global safety
database.
o Processing safety information according to applicable regulations,
guidelines, Standard Operating procedures (SOPs), Work Instructions
(WIs) and Service Level Agreement (SLA) timelines.
o Safety database entry: including duplicate check, coding adverse
event, products, medical history, laboratory data, reviewing and
amendments to auto-narratives and to perform E2B case validations.
o Initiating case specific queries to respective hubs.Data entry of drugs and processing various serious and non‐serious.

Data entry of drugs and processing various serious and non‐serious.Initiating case specific queries to respective hubs. Processing various
serious and non‐serious ICSR safety data received from various
sources which includes but not limited to Licensing Partners,
Regulatory Authorities, social media, and other spontaneous, PMS MR
and literature (AAPCC) sources with good quality and productivity.
Accurate coding of products and events in line with the client
specifications. Knowledge of ICH GCP guidelines.