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Faisal Fitriansyah
Soft Services Manager
Dubai,DU
Summary
Striving person with more than 20 years mixed experiences in Hotel Industry and FM industry
Versatile and trained in Housekeeping and soft services who thrives in dynamic, challenging and fast-paced professional environments.
Assertive and enthusiastic, with extensive knowledge of Housekeeping Hotel and Soft Service FM and an unsurpassed worth ethic.
Focused and versed in contract negotiation and process improvement. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion
Value driven leader with “output” focus and high levels of success in operation management throughout reorganization, efficiency and growth ensuring peak performance (financial and operational)
Results-oriented leader with a talent for leading change, streamlining operations, winning business, redesigning service delivery, problem solving, improving the efficiency of contracts and setting simple reports to track key improvements/performance against objectives pertaining to time, cost, service output and HSEQ requirements
Overview
3
3
Languages
3
3
Certifications
3
3
years of post-secondary education
25
25
years of professional experience
Work History
Soft Services Manager
Concordia DMCC FM
Dubai, United Arab Emirates
12.2008 - Current
- Established Tower & New Business and Master Community Soft Services Division for Concordia DMCC
- Established Soft Services Division Policy & Procedure as well as Standard Operating Procedure
- Responsible for Setting Up and Monitoring Financial Operational Budget, Headcount and P&L
- Lead, Drive and Responsible for Maintaining a Safe Working Environment with Particular Reference to The Current Health & Safety at Work Regulations and International Standard
- Managed Team of 600+ Employees, Overseeing Hiring, Training, and Professional Growth of Employees
- Developed, Innovate and Shared Best Practices for Soft Service Across The Company
- Increased Department Efficiency Through Technology Upgrades and Process Improvement
- Strategic, Diligent and Innovation Soft Service Elements for Tender Submission
- Introduce and Develop Value Added Services: Unit Business and Reactive
Team Leader Facilities Services
IDAMA FM
Dubai, United Arab Emirates
10.2016 - 11.2018
- Established Soft Services Section(Housekeeping and Waste Management)
- Established Budget for Soft Services and Monitor P&L
- Tendering and select service providers for soft service contract
- Interviews, Select, Nominate, and Train Local/Emirati Group Leader for Soft Services
Assistant Executive Housekeeper
Shangri-La Hotel, Dubai
Dubai, United Arab Emirates
03.2003 - 09.2006
- Assumes The Responsibilities of Executive Housekeeper in His Absence
- To Assist in Budget Preparation for Housekeeping Operation in Accordance with business plan
- Plan and Coordinate The Activities of Housekeeping Managers and Supervisors.
- Daily Inspection for Guestroom and Public Area to Maintain High Quality Standard
Assistant Housekeeper
The Empire Hotel & Country Club
Bandar Sri Begawan, Brunei Darussalam
09.2000 - 05.2002
- Assumes The Responsibilities of Assistant Executive Housekeeper in Her Absence
- Interviews, Select, Nominate, and Train Local for Supervisory Team
- To Recommend and Review More Effective Cleaning Methods
- Daily inspection for Guestroom and Public Area to Maintain high quality standard
- To Plan Monthly Roster for Senior Supervisor, Supervisors and Coordinators
- Exclusively in Charge for Royal Villa’s, Penthouses and Music House (Royal Palace).
Head Butler
Four Seasons Hotel
Jakarta, Indonesia
02.1995 - 09.2000
- To Prepare and Check V.I.P Rooms, Including The in House Guest
- Maintained professional yet personable services and relationship with VIP, Dignitaries Hotel Guest by Observing Social Boundaries and Standards of Privacy and Confidentiality
- Daily Inspection for Club Floor Public Area to Maintain High Quality Standard, to check functions or events
- Train new Head Butler
Education
High School Diploma -
SMAN 21
Jakarta, Indonesia 07.1986 - 06.1989
Skills
Hotel Industry-Housekeeping(Rooms, Public Areas, Laundry and Linen)
Accomplishments
- Opening and Managing the Soft Services in more than 80 towers in JLT and other areas of Dubai
- Take Over and Managing The Soft Services in JLT Master Community which consist of 12 km road, 32,000 Car Parking, 750,00 Sqm Landscape, Waterways and Lakes
- Launch Integrated, Smart and Sustainable Waste Management and Recycle for all 80 Towers in JLT
- The First using ENVAC System for Waste Management in Middle East
- The First FM Company in Dubai with Emirati Woman Supervisory Team
- The Best and Highest Score Housekeeping Department Performance among 49 Hotels in Shangri-La Group from 2003-2006
- Employee of The Year Four Seasons 1996
Certification
BICSc-British Institute Cleaning Science
Interests
Sports
Travelling
Family
Reading
All kind of books, magazine, internet , website
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Expertize in Training, Educate and Transfer Knowledge and Skill to Local/National Talent
Timeline
Leadership Skill
01-2019
Team Leader Facilities Services
IDAMA FM
10.2016 - 11.2018
BICSc-British Institute Cleaning Science
07-2014
Soft Services Manager
Concordia DMCC FM
12.2008 - Current
Assistant Executive Housekeeper
Shangri-La Hotel, Dubai
03.2003 - 09.2006
Assistant Housekeeper
The Empire Hotel & Country Club
09.2000 - 05.2002
Head Butler
Four Seasons Hotel
02.1995 - 09.2000
High School Diploma -
SMAN 21
07.1986 - 06.1989
First Aid
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