Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Awards & Memberships
Generic
Suresh Kumar Singh

Suresh Kumar Singh

Abu Dhabi

Summary

Soft FM Leader with 19 years of progressive experience in airport facilities management and large-scale operations across UAE, Qatar, and India. Expert in cleaning, waste, pest control, hygiene, and sustainability, with proven success in mega-terminal mobilization and multi-airport governance. Spearheaded the mobilization of Zayed International Airport – Terminal A, managed portfolios across five Abu Dhabi airports, and delivered service excellence at Hamad International Airport, Qatar (ranked #1 globally in ASQ/Skytrax). Recognized for SLA/KPI design, vendor performance management, cost optimization, and ACI/ASQ alignment, ensuring world-class passenger experience.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Soft Services Manager – Zayed International Airport

Sinyar Property Management LLC (ADA FM), Abu Dhabi
01.2021 - Current
  • Spearheaded mobilization and operational readiness of Terminal A (742,000 sqm, 45M pax capacity).
  • Drafted and implemented SLA/KPI frameworks, aligned with ACI/ASQ benchmarks, for cleaning, waste, and pest control.
  • Directed multi-airport governance (Zayed, Al Bateen, Al Ain, Sir Bani Yas, Delma), ensuring contractual compliance and client satisfaction.
  • Delivered ASQ-linked improvements, cutting washroom complaints by 30% through redesigned peak-hour cleaning plan.
  • Working on AI-driven pilots, implemented predictive manpower allocation, working on IoT washroom monitoring, and introduced smart belts for hygiene.
  • Led vendor performance reviews, KPI audits, and dispute resolution to maintain service excellence.
  • Managed Soft Services across multi-site operations with focus on training and empowerment.

Soft Services Manager – Ministry of Education (89 Schools)

Darwish Interserve FM, Qatar
01.2019 - 01.2021
  • Managed nationwide portfolio of 89 schools across Qatar.
  • Delivered 12% cost savings through manpower/resource optimization.
  • Maintained compliance with Ministry of Education hygiene and safety standards.

Zone Manager-Soft FM Operations

FMM – Hamad International Airport, Qatar
01.2017 - 01.2019
  • Supported operations at Hamad International Airport, consistently ranked in top 5 globally in ASQ/Skytrax.
  • Coordinated cleaning services across terminal facilities serving 30M+ passengers annually.
  • Ensured SLA/KPI compliance with client contracts under strict ASQ performance targets.
  • Partnered on hygiene protocols, readiness audits, and service recovery during peak passenger flows.
  • Gained exposure to best-in-class airport FM practices and award-winning benchmarking.

Housekeeping & FM Manager

BLK Super Speciality Hospital, New Delhi
01.2016 - 01.2017

Assistant Manager – Housekeeping & FM

Medanta The Medicity Hospital, Gurgaon
01.2015 - 01.2016

Assistant Manager – Housekeeping & FM

Metro Super Speciality Hospital, Faridabad
01.2011 - 01.2015

Executive Housekeeper

Taj Hotels, Chandigarh
01.2008 - 01.2011

Housekeeping Supervisor

Taj Palace, New Delhi
01.2007 - 01.2008

Housekeeping Associate

Oberoi Amarvilas, Agra
01.2006 - 01.2007

Education

Graduate Diploma - Hotel Management & Catering Technology (Housekeeping Specialization)

Oriental School of Hotel Management
01.2006

Skills

  • SLA/KPI Governance & Audits
  • Vendor Management & Dispute Resolution
  • Airport Mobilization & ORAT Readiness
  • AI/IoT Cleaning Innovations & Sustainability
  • ASQ & ACI Passenger Experience Standards
  • Budget & Cost Optimization
  • Waste & Environmental Management
  • Leadership, Training & Staff Development
  • Problem-solving
  • Critical thinking
  • Conflict resolution
  • Time management

Certification

  • IOSH & NEBOSH Training – QHSE & Risk Management Principles
  • BICSc Awareness – Cleaning Standards & Audits
  • ASQ/ACI Familiarization – Passenger Experience Standards
  • Fire Warden Training – Emergency Response & Evacuation Preparedness

Languages

English – Fluent
Hindi – Native
Arabic – Basic working

Timeline

Soft Services Manager – Zayed International Airport

Sinyar Property Management LLC (ADA FM), Abu Dhabi
01.2021 - Current

Soft Services Manager – Ministry of Education (89 Schools)

Darwish Interserve FM, Qatar
01.2019 - 01.2021

Zone Manager-Soft FM Operations

FMM – Hamad International Airport, Qatar
01.2017 - 01.2019

Housekeeping & FM Manager

BLK Super Speciality Hospital, New Delhi
01.2016 - 01.2017

Assistant Manager – Housekeeping & FM

Medanta The Medicity Hospital, Gurgaon
01.2015 - 01.2016

Assistant Manager – Housekeeping & FM

Metro Super Speciality Hospital, Faridabad
01.2011 - 01.2015

Executive Housekeeper

Taj Hotels, Chandigarh
01.2008 - 01.2011

Housekeeping Supervisor

Taj Palace, New Delhi
01.2007 - 01.2008

Housekeeping Associate

Oberoi Amarvilas, Agra
01.2006 - 01.2007

Graduate Diploma - Hotel Management & Catering Technology (Housekeeping Specialization)

Oriental School of Hotel Management

Awards & Memberships

Recognized by Abu Dhabi Airports (ADA) for leading the successful Soft FM mobilization of Zayed International Airport – Terminal A (2023 & 2025)., Acknowledged by ADA for ensuring seamless Soft FM mobilization at Al Bateen Executive Airport (ABEA) and Al Ain International Airport (AAIA) (2022), and also Abu Dhabi International Airport – Southside Terminal (SST)., Delivered highest ASQ (Airport Service Quality) score across network in July 2025., Active Member – UAE Soft FM Leaders Community.

Suresh Kumar Singh