Suresh Kumar Singh
Abu Dhabi
Summary
Soft FM Leader with 19 years of progressive experience in airport facilities management and large-scale operations across UAE, Qatar, and India. Expert in cleaning, waste, pest control, hygiene, and sustainability, with proven success in mega-terminal mobilization and multi-airport governance. Spearheaded the mobilization of Zayed International Airport – Terminal A, managed portfolios across five Abu Dhabi airports, and delivered service excellence at Hamad International Airport, Qatar (ranked #1 globally in ASQ/Skytrax). Recognized for SLA/KPI design, vendor performance management, cost optimization, and ACI/ASQ alignment, ensuring world-class passenger experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Soft Services Manager – Zayed International Airport
Sinyar Property Management LLC (ADA FM), Abu Dhabi
01.2021 - Current
- Spearheaded mobilization and operational readiness of Terminal A (742,000 sqm, 45M pax capacity).
- Drafted and implemented SLA/KPI frameworks, aligned with ACI/ASQ benchmarks, for cleaning, waste, and pest control.
- Directed multi-airport governance (Zayed, Al Bateen, Al Ain, Sir Bani Yas, Delma), ensuring contractual compliance and client satisfaction.
- Delivered ASQ-linked improvements, cutting washroom complaints by 30% through redesigned peak-hour cleaning plan.
- Working on AI-driven pilots, implemented predictive manpower allocation, working on IoT washroom monitoring, and introduced smart belts for hygiene.
- Led vendor performance reviews, KPI audits, and dispute resolution to maintain service excellence.
- Managed Soft Services across multi-site operations with focus on training and empowerment.
Soft Services Manager – Ministry of Education (89 Schools)
Darwish Interserve FM, Qatar
01.2019 - 01.2021
- Managed nationwide portfolio of 89 schools across Qatar.
- Delivered 12% cost savings through manpower/resource optimization.
- Maintained compliance with Ministry of Education hygiene and safety standards.
Zone Manager-Soft FM Operations
FMM – Hamad International Airport, Qatar
01.2017 - 01.2019
- Supported operations at Hamad International Airport, consistently ranked in top 5 globally in ASQ/Skytrax.
- Coordinated cleaning services across terminal facilities serving 30M+ passengers annually.
- Ensured SLA/KPI compliance with client contracts under strict ASQ performance targets.
- Partnered on hygiene protocols, readiness audits, and service recovery during peak passenger flows.
- Gained exposure to best-in-class airport FM practices and award-winning benchmarking.
Housekeeping & FM Manager
BLK Super Speciality Hospital, New Delhi
01.2016 - 01.2017
Assistant Manager – Housekeeping & FM
Medanta The Medicity Hospital, Gurgaon
01.2015 - 01.2016
Assistant Manager – Housekeeping & FM
Metro Super Speciality Hospital, Faridabad
01.2011 - 01.2015
Executive Housekeeper
Taj Hotels, Chandigarh
01.2008 - 01.2011
Housekeeping Supervisor
Taj Palace, New Delhi
01.2007 - 01.2008
Housekeeping Associate
Oberoi Amarvilas, Agra
01.2006 - 01.2007
Education
Graduate Diploma - Hotel Management & Catering Technology (Housekeeping Specialization)
Oriental School of Hotel Management
01.2006
Skills
- SLA/KPI Governance & Audits
- Vendor Management & Dispute Resolution
- Airport Mobilization & ORAT Readiness
- AI/IoT Cleaning Innovations & Sustainability
- ASQ & ACI Passenger Experience Standards
- Budget & Cost Optimization
- Waste & Environmental Management
- Leadership, Training & Staff Development
- Problem-solving
- Critical thinking
- Conflict resolution
- Time management
Certification
- IOSH & NEBOSH Training – QHSE & Risk Management Principles
- BICSc Awareness – Cleaning Standards & Audits
- ASQ/ACI Familiarization – Passenger Experience Standards
- Fire Warden Training – Emergency Response & Evacuation Preparedness
Languages
English – Fluent
Hindi – Native
Arabic – Basic working
Timeline
Soft Services Manager – Zayed International Airport
Sinyar Property Management LLC (ADA FM), Abu Dhabi
01.2021 - Current
Soft Services Manager – Ministry of Education (89 Schools)
Darwish Interserve FM, Qatar
01.2019 - 01.2021
Zone Manager-Soft FM Operations
FMM – Hamad International Airport, Qatar
01.2017 - 01.2019
Housekeeping & FM Manager
BLK Super Speciality Hospital, New Delhi
01.2016 - 01.2017
Assistant Manager – Housekeeping & FM
Medanta The Medicity Hospital, Gurgaon
01.2015 - 01.2016
Assistant Manager – Housekeeping & FM
Metro Super Speciality Hospital, Faridabad
01.2011 - 01.2015
Executive Housekeeper
Taj Hotels, Chandigarh
01.2008 - 01.2011
Housekeeping Supervisor
Taj Palace, New Delhi
01.2007 - 01.2008
Housekeeping Associate
Oberoi Amarvilas, Agra
01.2006 - 01.2007
Graduate Diploma - Hotel Management & Catering Technology (Housekeeping Specialization)
Oriental School of Hotel Management
Awards & Memberships
Recognized by Abu Dhabi Airports (ADA) for leading the successful Soft FM mobilization of Zayed International Airport – Terminal A (2023 & 2025)., Acknowledged by ADA for ensuring seamless Soft FM mobilization at Al Bateen Executive Airport (ABEA) and Al Ain International Airport (AAIA) (2022), and also Abu Dhabi International Airport – Southside Terminal (SST)., Delivered highest ASQ (Airport Service Quality) score across network in July 2025., Active Member – UAE Soft FM Leaders Community.
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