Syed Ghouse
Dubai
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care Highly efficient Assistant Restaurant Manager well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Talented Associate skilled at mentoring and leading new team members on company procedures. Enables clients to receive optimal level of care while promoting available products and services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Rove Expo 2020
Dubai
07.2021 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulation
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Supervised all areas of restaurant to keep it clean and well-maintained
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Captain
The Palace The Old Town, A Group Of Emaar Hospitality
Dubai
05.2010 - 01.2013
- Set up and broke down conference and banquet rooms to meet facility standards and specifications
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions
- Liaised with catering department about event changes and implemented requested adjustments
- Provided exceptional service to guests by immediately addressing needs and requests
- Trained and managed dining room staff with diverse service backgrounds
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
Waiter
Oasis Beach Hot, A Group Of Jebel Ali Int'l Hotels
Dubai
04.2008 - 05.2010
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Inspected dishes and utensils for cleanliness
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Managed over 100 calls from guest to improve 10 % sale
- Kept server areas clean and stocked to increase efficiency while working tables
Room Service Waiter
Holiday Inn
Sharjah
04.2006 - 12.2007
- Cleared dishes, trays and carts from rooms with discretion and professionalism
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day
- Garnished completed orders and arranged foods to please customers
- Met guests' needs by delivering meals and snacks and retrieving additional items.
Education
BBA - Hospitality
Annamalai University
Tamil Nadu, India06.2019
Skills
- Performance improvement
- Customer service orientation
- Preparing reports
- Cash Handling
- Database Management
- Mail handling
- Restaurant Operation
- Menu Pricing and Writing
- POS Terminal Operations
- Catering Services
- Billing and Payment Processing
- Team Meetings
- Food and beverage knowledge
- Opening and closing procedures
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Malayalam
Intermediate (B1)
Certification
- Certified PIC - Rove Expo- Jun '22 (5 Years Validity)
- First Aid Training - Rove Expo -Aug '21
- Fire Life Safety- Rove Expo - Aug '21
- UAE Driving License Holder
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Restaurant Manager
Rove Expo 2020
07.2021 - Current
Captain
The Palace The Old Town, A Group Of Emaar Hospitality
05.2010 - 01.2013
Waiter
Oasis Beach Hot, A Group Of Jebel Ali Int'l Hotels
04.2008 - 05.2010
Room Service Waiter
Holiday Inn
04.2006 - 12.2007
BBA - Hospitality
Annamalai University
- Certified PIC - Rove Expo- Jun '22 (5 Years Validity)
- First Aid Training - Rove Expo -Aug '21
- Fire Life Safety- Rove Expo - Aug '21
- UAE Driving License Holder
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