Syed Zakir Shah
Ras Al Khaimah,United Arab Emirates
Summary
Detail-oriented professional with expertise in Opera Cloud and PMS, Microsoft Office Suite, and hotel distribution systems. Demonstrates exceptional fast keyboard typing skills, enhancing efficiency in administrative tasks. Committed to leveraging technical proficiency to optimise hotel operations and contribute to organisational success.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Reservation and sales supervisor
Grand Mercure Business Bay
Dubai
2026.02 - Current
- Facilitated prompt escalation of technical issues to IT department for timely resolution.
- Assisted high-profile clients with bookings while upholding confidentiality at all times.
- Supported management of online booking platforms to improve visibility and accessibility for potential guests.
- Coordinated daily operations of reservations department to promote a smooth workflow.
Reservations Sales Agent
Sofitel Al Hamra Beach Resort Ras Al Khaimah
Ras Al Khaimah, United Arab Emirates
2024.05 - 2026.02
- Boosted brand visibility by organising promotional events.
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
- Managed product demonstrations for increased customer engagement.
- Developed sales pitches tailored specifically to individual client needs.
Cluster Reservations Sales Agent
Novotel & Ibis & Adagio Fujairah
Fujairah, United Arab Emirates
2021.12 - 2024.04
- Collaborated closely with marketing team to develop sales strategies.
- Maintained detailed records of sales activities for accurate forecasting.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
GSA
Highland Resort
Islamabad , Pakistan
2021.08 - 2021.11
- Making reservations through the phone/mail
- Creating Blocks/Handling Groups/Rate Codes/Packages
- Generating Monthly & Daily reports
- Updating rates & hotel promos and Pricing
GSA & Night Auditor
Viridi Hotels Islamabad
Islamabad, Pakistan
2020.08 - 2021.08
- Providing front desk services to guests
- Administering check-ins and check-outs
- Assigning rooms and taking care of administrative duties
- Processing guest payments
Education
Diploma - Hotel Management
NUCOM Technology Inst.
Pakistan 2016.08 - 2017.07
Event Management - Event Management
Hashoo Foundation
Pakistan 2020.06 - 2020.07
Bachelor’s degree - International Relations
Gomal Uni
PakSkills
- Opera Cloud and PMS
- Microsoft Office Suite
- Fast keyboard typing
- Hotel distribution systems
Languages
Urdu
English
Timeline
Reservation and sales supervisor
Grand Mercure Business Bay
2026.02 - Current
Reservations Sales Agent
Sofitel Al Hamra Beach Resort Ras Al Khaimah
2024.05 - 2026.02
Cluster Reservations Sales Agent
Novotel & Ibis & Adagio Fujairah
2021.12 - 2024.04
GSA
Highland Resort
2021.08 - 2021.11
GSA & Night Auditor
Viridi Hotels Islamabad
2020.08 - 2021.08
Event Management - Event Management
Hashoo Foundation
2020.06 - 2020.07
Diploma - Hotel Management
NUCOM Technology Inst.
2016.08 - 2017.07
Bachelor’s degree - International Relations
Gomal Uni