Sylviya Biswas
Dubai
Summary
Dynamic individual offers strong background of client satisfaction. Service-oriented professional with over 7 years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.
Overview
13
13
years of professional experience
Work history
Senior property consultant
Bricks and Woods Real estate
Dubai, UAE
07.2022 - Current
- Answered phone calls and emails from potential and existing customers.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Created estate agent and buyer incentives and strategies with other agents, builders and buyers.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Counselled new buyers to enhance sales opportunities.
Cabin crew supervisor
Airarabia
Sharjah, uae
02.2019 - 06.2022
Senior cabin crew member
Spicejet ltd
delhi, india
12.2012 - 06.2018
Cabin crew member
Kingfisher
Delhi, india
01.2011 - 09.2011
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
Education
Effective Time Management Anti Money Laundering Legislation -
SARADA VIDYA MANDIR
Bachelor of Arts - Mass Communication and Journalism
AMITY UNIVERSITY
2010
Skills
- Proficient in handling diverse nationalities
- Effective in managing high-pressure situations
- Emergencies, and challenging customers
- Competent in managing medical situations
- Onboard
- Skilled in motivating teams to create a positive
- Work environment
- MANAGEMENT:
- SALES:
- PROFESSIONAL SKILLS:
- Experience on various aircraft, including
- Boeing
- B777-300ER, B777-200ER, B737-800, B737-900ER
- Airbus A380, A320, and A321
- Trained in Safety and Emergency Procedures, GMT
- And First Aid, Group Security, and Grooming
- Worked in Emirates Business Class as Grade 1 as
- Needed
- Trained and motivated supernumerary crew
- Proficient in writing Voyage Reports and
- Essential documents
- Represented and encouraged the team
- Equitably distributed workload to junior crew
- Members
- Provided training on Operations Manual
- Standard Operating Procedures
- LEADERSHIP:
- COMMUNICATION:
- Negotiations expert
- CRM software use
- Client management
- Experienced buyers' agent
- Sales presentations
- Visionary leadership
Accomplishments
- Achieved a total sale of AED 25 million within 12 months of real estate exposure.
- Highest sales achiever of inflight merchandise
- Used to working and interacting with multicultural audience from all overthe world across all age groups
- Successfully resolved cultural misunderstandings and conflicts resulting in a increase in client satisfaction scores
Languages
English
Fluent
Hindi
Fluent
Bengali
Native
Timeline
Senior property consultant
Bricks and Woods Real estate
07.2022 - Current
Cabin crew supervisor
Airarabia
02.2019 - 06.2022
Senior cabin crew member
Spicejet ltd
12.2012 - 06.2018
Cabin crew member
Kingfisher
01.2011 - 09.2011
Effective Time Management Anti Money Laundering Legislation -
SARADA VIDYA MANDIR
Bachelor of Arts - Mass Communication and Journalism
AMITY UNIVERSITY
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