THEINT EI MON
Dubai,UAE
Summary
Friendly and professional individual with focus on customer service and hospitality. Creates welcoming environments and ensures guests have positive experiences through attentive service and excellent communication skills. Skilled in managing reservations, coordinating events, and handling guest inquiries with ease.
Overview
4
4
years of professional experience
2017
2017
years of post-secondary education
Work History
Hostess
Charlie's Restaurant & Bar
Singapore
11.2022 - 04.2024
- Experienced of hostess responsibilities such as greetings the guests, escorting the guests, confirming reservations and ensure the tables are ready
- Always maintain high standards of behavior and performances
- Maintained a clean entrance area, creating an inviting atmosphere.
- Assisted in setting up and clearing tables for improved dining experience.
- Collaborated with the serving staff to streamline service delivery.
- Updated table status on restaurant management software for accurate tracking.
- Greeted customers over the phone politely while taking down reservation details accurately.
Receptionist
City Star Hotel
Yangon
05.2020 - 10.2022
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Set up office spaces, equipment and support services for client and team meetings.
Education
Bachlor of Arts & Business Management -
Yangon Distant University
Skills
- Customer satisfaction focus
- Food service operations
- Clear communication
- Guest relations
- Microsoft Office proficiency
- Upselling techniques
- Cash-handling expertise
- Complaint resolution
Languages
English
Fluent
Burmese
Fluent
Chinese (Mandarin)
Beginner
Custom
Available upon request.
Personal Information
- Nationality: Burmese
- Visa status: Visit Visa
Affiliations
- traveling
- reading
- dancing
Accomplishments
Miss Global Express 2016 Singapore
Timeline
Hostess
Charlie's Restaurant & Bar
11.2022 - 04.2024
Receptionist
City Star Hotel
05.2020 - 10.2022
Bachlor of Arts & Business Management -
Yangon Distant University
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