TRACY NAJJINGO
Dubai,UAE
Summary
Award-winning coffee professional with more than 5 years of barista experience and a growing presence in coffee marketing and sales. Recognized as FLTR Magazine’s first-ever Barista of the Month and winner of the Aeropress Golden Ticket. Passionate about specialty coffee, storytelling, and customer connection. Now seeking to channel hands-on expertise and community engagement into a marketing or sales role within a visionary coffee brand
Overview
4
4
years of professional experience
1
1
Certification
Work history
Freelance Coffee Marketer
Tonic Grind
Dubai, Dubai
08.2024 - Current
- Helped plan and promote pop up events within the Dubai coffee scene.
- Grew online presence and audience engagement by 20% through authentic coffee content.
Head of Coffee
Plumpy Restaurant
Dubai, UAE
03.2023 - 12.2024
- Promoted new products and seasonal campaigns through in-store activations.
- Crafted specialty beverages and educated customers on single-origin coffees.
- Mentored junior staff and ensured high-quality service standards.
Senior Barista
Roasters Speciality Coffee
Dubai, UAE
11.2021 - 02.2023
- Operated various manual brew methods eg V60, Aeropress
- Engaged customers with coffee tastings and behind-the-bar knowledge sharing.
- Participated in community events and brand engagement campaigns.
Education
High School Diploma - Business, Arts and ICT
KASUBI HIGH SCHOL
UGANDA 04.2001 -
Skills
Coffee Sales and Marketing
Product Launch Support
Customer Engagement
Social Media Strategy
Brand Building and Community Activation
Manual Brewing Techniques
Content Creation
VOLUNTARY WORK
Public Relations Team Member
Luminous JLT Toastmasters Club | Toastmasters International
Dubai, UAE – August 2O24 to Present
- I act as a point of contact for guest inquiries, ensuring prompt and professional communication. I also manage digital communication, including crafting newsletters, event announcements, and follow-up messages to members and guests.
Volunteer | Victoria Arduino Showroom, Dubai
2024-present
•Assisted with espresso machine demos and sales presentations at World of Coffee Dubai, I regulary help coordinate training events and client sessions.
Languages
English
Native
Certification
- UAE Driving License
- SCA Sensory Foundation
- SCA Brewing Foundation
- SCA Barista Intermediate
- TI Presentation Mastery
- Customer Service Excellence
Affiliations
- Active in UAE coffee events, throwdowns, and cuppings. Passionate about fostering confidence and education in baristas and coffee lovers alike
Timeline
Freelance Coffee Marketer
Tonic Grind
08.2024 - Current
Head of Coffee
Plumpy Restaurant
03.2023 - 12.2024
Senior Barista
Roasters Speciality Coffee
11.2021 - 02.2023
High School Diploma - Business, Arts and ICT
KASUBI HIGH SCHOL
04.2001 -
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