Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Tsering Lama

Tsering Lama

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Internship Student

Movenpick Resort
2022.11 - Current
  • Reported back to management to receive day-to-day tasks and responsibilities.
  • Communicated effectively with my superiors and co-staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained the tasks effectively.
  • Interacted with the guests in a politely manner.
  • Analyzed problems and worked with teams to develop solutions.

Guest Service Associate

Yatri Suites & Spa
2018.11 - 2022.12
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
  • Dealing with the guests problems prior on their stay.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.

Education

Bachelor of Science - Hotel Management

Gateway College of Professional Studies
Kathmandu, Nepal
12.2023

Skills

  • Dining Customer Service
  • Suggestive Selling
  • Seating Assignment Preparation
  • Buffet Setup and Takedown
  • Check Payment Processing
  • Cash Handling
  • Menu Item Recommendation
  • Adaptable and Flexible
  • Guest Seating
  • Taking Reservations
  • Table Monitoring and Turnover
  • Anticipating Guest Needs
  • Server Improvements

Languages

Nepali
Advanced (C1)
English
Advanced (C1)

Timeline

Internship Student

Movenpick Resort
2022.11 - Current

Guest Service Associate

Yatri Suites & Spa
2018.11 - 2022.12

Bachelor of Science - Hotel Management

Gateway College of Professional Studies
Tsering Lama