Varalakshmi Bheem

• Maintained excellent client satisfaction by providing in-depth support.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Handled in-person, email and mailed correspondence.
• Obtained feedback from customers to improve service experience.
• Applied conflict management to stressed and concerned customers.
• Answered [Number]+ telephone calls per day with professionalism.
• Listened actively to offer accurate information and best solution to their needs.
• Advised customers on availability, pricing and location of products.
• Prepared necessary forms to complete transactions.
• Implemented customer follow up to uphold service standards.
• Recorded information about inquiries and complaints within internal database.
• Set appointments with field teams to carry out service changes or deliver new products.
• Offered current, accurate advice on optional solutions for concerns.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
• Shared informational brochures and details about policies to help guests make decisions.
• Followed scripts when answering common customer questions.

TRAVEL & TOURISM COMPANY

• Set up appointments with potential and current customers to discuss new products and services.
• Explained establishment policies to customers and offered advice on selections.
• Prepared sales contracts and oversaw signing of both parties.
• Collected and processed payments.
• Resolved customer concerns promptly to maintain satisfaction.
• Built lasting relationships with clients through customer service interactions.

1. TATA TELE BUSINESS SERVICES:-

Booking an Customer Appointments for The Demo of Internet Lease line Connections and other services like VPN AND TFN etc...

2.Cars 24:-

Booking an appointment for the car inspections with required options like (Store/Home) before purchasing cars from the clients.

• Answered customer enquiries with excellent customer service skills.
• Cold-called customers from assigned contact lists to build new business.
• Promoted current services and offers using expert product knowledge.
• Created timely follow-up alerts for increased sales conversions and completions.
• Implemented customer feedback to continuously improve personal performance.
• Delivered exceptional after-sales customer care to promote customer loyalty.