Viktoryia Degterenko
Dubai,UAE
Summary
Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Hostess
Zenon Dubai
Dubai, UAE
09.2023 - 08.2024
- Enhanced customer experience by ensuring top-notch hospitality service.
- Managed table reservations, resulting in a well-organised seating plan.
- Developed rapport with regular customers, providing personalised service.
- Handled high-pressure situations calmly, delivering exceptional guest experiences.
- Supervised hostess team to ensure adherence to restaurant standards and policies.
- Implemented new procedures for greeting guests, enhancing their initial impressions.
Guest relations Executive
DoubleTree by Hilton
Minsk, Belarus
09.2022 - 08.2023
- Managed guest complaints, ensuring satisfaction and repeat business.
- Delivered exceptional customer service, resulting in positive online reviews.
- Handled high-pressure situations with ease, maintaining a calm and welcoming environment.
- Coordinated with different departments for smooth operations.
Sales Assistant
Massimo Dutti
Minsk, Belarus
03.2021 - 07.2022
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
Sales Assistant
New Balance
Minsk, Belarus
02.2019 - 03.2021
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Education
Bachelor's degree - Specialist of Intercultural Communications
Minsk State Linguistic University
Belarus 09.2018 - 02.2023
Skills
- Customer service excellence
- Complaint resolution
- Product knowledge
- Cross-Selling techniques
- Returns processing
- Customer relations
- Inventory control
Languages
English
Advanced
Russian
Proficient (C2)
References
References available upon request.
Timeline
Senior Hostess
Zenon Dubai
09.2023 - 08.2024
Guest relations Executive
DoubleTree by Hilton
09.2022 - 08.2023
Sales Assistant
Massimo Dutti
03.2021 - 07.2022
Sales Assistant
New Balance
02.2019 - 03.2021
Bachelor's degree - Specialist of Intercultural Communications
Minsk State Linguistic University
09.2018 - 02.2023
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