Wadhah Alshabi

• Reviewed legal publications and performed database searches to identify laws and court decisions relevant to pending cases.
• Conducted comprehensive research to support legal proceedings, formulate defenses and initiate legal action.
• Typed and processed legal documents to prepare for court filings and legal pleadings.
• Managed calendar for Number attorneys to keep track of appointments and court dates for hearings and trials.
• Located witnesses to testify at hearings.
• Filed electronic and paper form court documents at both state and federal levels.

• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Described product and service details to customers to provide information on benefits and advantages.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Informed customers of upcoming promotions and deals to boost sales.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Asked open-ended questions and researched issues in system to resolve various customer billing errors.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.

• Tracks all incoming customer and staff service request by uploading the information in a database in order to monitor the response and action of the necessary department within the turnaround time. Hence, a reminder shall be sent one day before the case reaches overdue otherwise escalate to appropriate superior when overdue.
• Performs call monitoring and provide actionable data to various Team Leaders to provide feedback to agents and ensure gaps are addressed if any.
• Assigns the cases routed to Quality Service team to the desired officer considering proper workload distribution of each team member.
• Provides assistance in handling customer complaints by coordinating within internal departments to investigate on the sales and marketing issues.
• Plays a major role in the correspondence team by responding to queries which came through various channels such as internet, fax and post letters and accordingly ensures proper documentation of both soft and hard copies
• Developing and implementing effective quality control processes and structures in a corporate environment by providing tabular reports of daily and monthly productivity of each department.
• Working closely and assisting the Sales and Marketing department in providing inputs on competition benchmarking.
• Understanding and re-engineering of key processes to ensure cost efficiency
• Prepared and submitted detailed reports regarding assignments and ongoing investigations.

• Worked in the Records Management Unit, as a supervisor

• maintain ongoing follow-up systems, coordinate with information fort to send and receive application files and cheque from warehouse to various departments with application files and cheques.

• (Did the reconciliation of all customer files and security cheques as part of the handover process from Dubai Bank)

• Entered and maintained departmental records in company database.

• Completed data entry tasks with accuracy and efficiency.
• Entered key information related to the distribution of government land to individuals or business. Logging location,
• Sorted documents and maintained organized filing process.
• Managed and organized documents for data entry tasks.
• Updated and maintained customer information, documents and records.