WAED Zain Alden

Provided frontline operational support by resolving customer inquiries, service issues, and transaction concerns, enhancing customer satisfaction and ensuring efficient service delivery Managed 200–500 emails per month, ensuring accurate documentation, timely follow‑ups, and consistent service delivery Handled 120–200 customer calls daily, providing clear guidance and maintaining high service quality Executed remittance amendments, cancellations, and transaction updates with exceptional accuracy and full compliance with regulatory standards

Coordinated cross‑department workflows, facilitating timely and accurate completion of remittance transactions to maintain service quality Identified operational gaps and escalated critical issues, contributing to ongoing improvement initiatives that enhanced operational effectiveness

• Provided frontline operational support by resolving customer inquiries, service issues, and transaction concerns, enhancing customer satisfaction and ensuring efficient service deliveryManaged 200–500 emails per month, ensuring accurate documentation, timely follow‑ups, and consistent service deliveryHandled 120–200 customer calls daily, providing clear guidance and maintaining high service qualityExecuted remittance amendments, cancellations, and transaction updates with exceptional accuracy and full compliance with regulatory standards
• Educated and guided customers through product use, providing real-time instruction and support.
• Crafted mission and vision statements to guide organisational direction. to provide direction and purpose for organisation, supporting overall business plan.

Process 1200+ transactions monthly while maintaining accuracy and UAE compliance.

• Execute domestic and international bank transfers with timely completion.
• Operate AREX, and Cash Express systems for remittances workflows.
• Respond to customer inquiries and resolve account-related issues daily.

Conducted psychological assessments, developed individualized case plans, and provided ongoing psychosocial support to enhance client wellbeing Facilitated mental‑health awareness sessions and community workshops to promote public engagement and understanding of mental health issues Delivered certified psychological support training aligned with UNFPA standards to equip participants with essential skills for effective support Prepared reports, case studies, and documentation to support donor compliance and program evaluation

Conducted psychological assessments, developed individualized case plans, and provided ongoing psychosocial support to enhance client wellbeingFacilitated mental‑health awareness sessions and community workshops to promote public engagement and understanding of mental health issuesDelivered certified psychological support training aligned with UNFPA standards to equip participants with essential skills for effective supportPrepared reports, case studies, and documentation to support donor compliance and program evaluation

• Talked with family members when patients were unable to self-advocate.
• Worked with other professionals in offering referrals for additional care, evaluation or treatment.
• Ensured compliance with organisational policies and safeguarding principles during operations.

Executed administrative and record‑keeping tasks to facilitate smooth daily operations Organised and managed email correspondence for timely responses and follow‑up Coordinated with departments on complaint handling, tracking cases to ensure effective resolution

• Responded to incoming calls promptly, addressing inquiries or transferring to relevant departments. and emails, providing prompt responses or directing queries to appropriate departments.
• Provided information to callers through telephone communication, directing them as needed. to offer information, direct callers and take messages.
• Executed photocopying tasks for documents, ensuring accurate duplication for staff use., updating files and faxing communications for staff.

Developed and implemented monthly work plans to enhance community outreach activities Conducted awareness sessions in schools and community centers to promote education and public engagement Prepared financial and activity reports ensuring accuracy, compliance, and audit readiness Coordinated with community leaders, partners, and institutions to broaden program reach and engagement Supported planning and delivery of impactful events, campaigns, and workshops

• Led junior officers to enhance team performance and operational efficiency, providing leadership and guidance for operational efficiency.
• Compiled comprehensive reports for senior management to review operational performance for senior management, outlining operational performance and strategic recommendations.
• Responded to emergency calls for service, providing timely assistance and support to individuals in distress.