Wajd Ben Mohamed Riehi

• Evolved social media strategy to increase engagement while aligning with brand values.
• Collaborated with the team to implement marketing campaigns on social media platforms.
• Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing. Increased number of customers by 40 per cent
• Performed campaign analysis to optimise content and media buying decisions.

• Enhanced guest satisfaction by providing exceptional hospitality and promptly addressing concerns.
• Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
• Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Reports record profit of AED 2.1 billion (USD 572 million); an increase of 75% compared to 2022

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• Organised services and allocated resources for conferences, charitable events and private gatherings.
• Coordinated efficiently with different departments to champion consistently high level customer service.

• Received recognition for outstanding performance in effectively managing high-volume calls during peak hours.
• Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
• Followed established protocols and scripts to maintain smooth and seamless call progress.
• Provided top-notch service to customers by accurately processing transactions, addressing inquiries, and navigating them through available options.

• Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
• Met customer call guidelines for service levels, handle time and productivity.
• Championed continuous process improvements initiatives that significantly reduced customer wait times and improved overall service levels.