WALEED HALEES
Abu Dhabi
Summary
Experienced and results-driven insurance professional with a proven track record in claims management, underwriting. Eager to bring extensive expertise, skills and knowledge to major profile company. Dedicated to optimizing insurance processes, ensuring regulatory compliance, and safeguarding the company's assets while fostering a culture of excellence and client satisfaction.
A positive, self-motivated and enthusiastic person, has numerous skills, qualities and qualifications needed to excel in the career.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CLAIMS Management and Processing
Abu Dhabi National Insurance Company (ADNIC)
05.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Reduced claim processing time by implementing efficient claims management practices and maintaining accurate documentation.
- Collecting, reviewing and analyzing claims documents to determine appropriate next step and actions
- Proactively review and manage large and complex claims including recovery and legal cases
- Collaborating with Legal team on court and dispute cases by providing claim summary and technical notes.
- Monitoring and Liaising with Loss Adjusters/Surveyors resulting in successful claims outcomes and minimized disputes
- Liaising with Broker/Reinsurers/Cedants and seeking views on complex/major claims
- Developed strong relationships with insurance providers to facilitate smooth claims processing and resolve disputes promptly.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Successfully led and mentored claims teams, fostering collaborative work environment.
UNDERWRITING
Abu Dhabi National Insurance Company (ADNIC)
05.2008 - 04.2015
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
- Streamlined underwriting processes, resulting in faster turnaround times for clients seeking coverage.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Developed strong working relationships with brokers and Reinsurance Market, enhancing collaboration on complex cases requiring tailored solutions.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Liaising/ Following up with direct clients, brokers and Reinsurers on coming/overdue renewals.
- Supporting sales team to collaboratively reach targets.
- Mentored junior underwriters, fostering positive team environment focused on achieving business objectives.
Education
B.A. Degree - Computer System Engineering
Palestine Polytechnic University
Hebron, Palestine01.2003
Skills
- Data Analysis & Decision-Making
- Claims Management and Processing
- Effective Communication
- Client-Focused
- Negotiation and Interpersonal Skills
- Leadership & Team Management
- Problem-solving abilities
- Organizing and Prioritizing Work
- Microsoft Office
Additional Information
Assistant manager
SCOPE OF EXPERIENCE
- Liability and Casualty Insurance.
- Construction Insurance (CAR, CPM, MB)
- Property Insurance (All Risks and Business Interruptions)
- Financial Lines and Professional Indemnity (D&O, E&O and MMP).
- Basic Knowledge of Cargo, Motor, and Medical Insurance
Certification
ACII
(Advanced Chartered Insurance Institute)
Languages
Arabic
English
Timeline
CLAIMS Management and Processing
Abu Dhabi National Insurance Company (ADNIC)
05.2015 - Current
UNDERWRITING
Abu Dhabi National Insurance Company (ADNIC)
05.2008 - 04.2015
B.A. Degree - Computer System Engineering
Palestine Polytechnic University
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