Wisam Geroj Al Nasuralla
Operations Manager
Dubai,DXB
Summary
Performance-oriented and dedicated to maintaining agility, responsiveness and efficiency of F&B operations. Successful history bringing in top-notch staff, improving operational strategies and boosting team performance. Articulate and encouraging leader with decisive nature and forward-thinking approach.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Operations Manager/Purchase Manager
Nova Sweets and Cafe/Yamazaki Bakery
Al Ain, Abu Dhabi
08.2020 - 12.2020
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10-member management team with related direct reports.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Managed stock control and inventory checks.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Branch Manager
Nova Sweets and Cafe
Al Ain, Abu Dhabi
01.2020 - 07.2020
- Coordinated tasks interdepartmentally to ensure cohesive communication and teamwork.
- Recruited, trained and supervised staff.
- Ensured compliance with licensing, hygiene and health and safety legislation/guidelines.
- Handled customer enquiries and complaints.
- Oversaw stock levels and ensured daily ordering from CPU through proper PR.
- Handled administration and paperwork.
- Made improvements to the running of the business and developing the store.
Branch Manager
Latour Eiffel Sweets
Al Ain, Abu Dhabi
02.2018 - 12.2019
- Recruited, trained and supervised staff.
- Ensured compliance with licensing, hygiene and health and safety legislation/guidelines.
- Handled customer enquiries and complaints.
- Designed marketing campaigns with advertisements.
- Handled administration and paperwork.
- Made improvements to the running of the business and developing the store.
Sales Associate
Latour Eiffel Sweets
Al Ain, Abu Dhabi
05.2017 - 01.2018
- Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service.
- Operated cash registers, managed financial transactions, and balanced drawers.
- Directed customers to merchandise within the store.
- Increased store sales.
- Cross-sold products to increase purchase amounts.
Education
BBA - Finance
Abu Dhabi University
Al Ain 02.2018 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Small business operations
Timeline
Operations Manager/Purchase Manager
Nova Sweets and Cafe/Yamazaki Bakery
08.2020 - 12.2020
Branch Manager
Nova Sweets and Cafe
01.2020 - 07.2020
Branch Manager
Latour Eiffel Sweets
02.2018 - 12.2019
BBA - Finance
Abu Dhabi University
02.2018 - Current
Sales Associate
Latour Eiffel Sweets
05.2017 - 01.2018
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