Yasar Arabath
Abu Dhabi,UAE
Summary
Results-oriented leader with expertise in customer relationship management and client engagement. Experience in financial reporting, complaint resolution, and cost control. Skilled in developing promotional campaigns and marketing strategies that drive growth and enhance client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work history
F&B Operation Manager - Incharge of Multi Outlets
Dusit Thani Abu Dhabi
Abu Dhabi
2020.01 - 2026.06
- Prepared pre-opening all-day dining for urban kitchen, international cuisine service.
- Opened McGettigan’s Irish pub for daily operations.
- Managed 6 outlets across bar and banqueting, hosting up to 1,000 guests.
- Drove revenue while applying cost control strategies for daily performance.
- Improved guest satisfaction, achieving top 20 restaurant status in Abu Dhabi.
- Managed beverage costs and monitored inventory for consistent availability.
- Trained and developed team members through ongoing sessions and inductions.
- Coordinated with marketing and sales to promote events and offers.
- Created seasonal promotions to generate incremental revenue and interest.
- Posted and monitored social media performance across each outlet.
- Conducted quarterly competition analysis to track trends and customer preferences.
- Reviewed outlet and department P&L monthly, with pro-active corrective actions.
- Completed administrative tasks including payroll, attendance reports, and appraisals.
- Covered lounge and banquet operations when required to maintain service levels.
- Supervised project timelines for timely completion.
- Fostered a positive work environment with regular team-building activities.
- Negotiated vendor contracts to secure favourable terms and conditions.
Assistant Outlet Manager
Dusit Thani Abu Dhabi
Abu Dhabi
2018.02 - 2020.12
- Manage day-to-day operations across namak and benjarong outlets daily.
- Follow guest satisfaction guidelines to keep service ratings on target.
- Implement standards and fresh ideas to support consistent restaurant performance.
- Meet revenue targets while controlling costs across both restaurants.
- Reduce expenses through efficient purchasing and expense tracking processes.
- Train and develop team members with regular sessions and on-the-job support.
- Run inductions and training for new starters and existing staff members.
- Track team satisfaction scores and address issues to reduce attrition.
- Oversee inventory storage and manage outlet purchasing requirements.
- Maintain food safety practices and uphold HACCP compliance in each outlet.
Restaurant & Lounge Senior Waiter
Intercontinental Al Ahsa
Al Ahsa, K.S.A
2010.08 - 2012.08
- Managed service delivery at Alma Bustan and Maha Lounge outlets.
- Served 156-room property dining through 5 outlets and in-room service.
- Supported banqueting and in-room dining for events up to 1000 guests.
Guest Service Associate
Intercontinental the Lalit Mumbai
Mumbai, India
2008.10 - 2010.01
- Addressed guest requests for lalit boulangerie operations, ensuring timely and efficient service around the clock.
- Collaborated with 6 restaurants and bars to streamline in-room dining and banquet services, enhancing guest experience.
- Oversaw workflow for 368-room and 21-service apartment property during shifts, maintaining high service standards.
Education
DHM & CT - Hotel Management & Catering Technology
Annai Fatima College of Catering Science
Tamil Nadu2007
Skills
- Menu development
- Budget management
- Cost control
- Customer relationship management
- Client engagement
- Complaint resolution
- Marketing strategies
- Diverse leadership
PERSONAL DETAILS
English
Tamil
Hindi
Arabic
Accomplishments
- Guest satisfaction score of 92%.
- Achieved financial goals for both restaurants consistently.
- Accelerated Leadership Program(ALP)
- Train the trainer
- First Aid
Certification
Acceralated leadership Program
Income Auditor
Timeline
F&B Operation Manager - Incharge of Multi Outlets
Dusit Thani Abu Dhabi
2020.01 - 2026.06
Assistant Outlet Manager
Dusit Thani Abu Dhabi
2018.02 - 2020.12
Restaurant & Lounge Senior Waiter
Intercontinental Al Ahsa
2010.08 - 2012.08
Guest Service Associate
Intercontinental the Lalit Mumbai
2008.10 - 2010.01
DHM & CT - Hotel Management & Catering Technology
Annai Fatima College of Catering Science