YOGESHWARAN SINNAKARUPPAN
DUBAI,United Arab Emirates
Summary
Experienced Senior IT Support Engineer with knack for solving complex technical issues and enhancing system performance. Spearheaded multiple projects that streamlined IT operations, leading to significant improvements in uptime and user satisfaction. Known for delivering robust solutions and fostering collaborative environments to drive technological excellence.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Senior IT support engineer
2crsi Middle East FZE
Silicon Oasis Dubai, UAE
03.2023 - Current
- Maintained an up-to-date knowledge of industry trends and advancements, applying relevant changes to internal systems where necessary.
- Addressed technical queries promptly, guaranteeing user satisfaction and confidence in IT services provided.
- Assisted in budget management activities for the IT department, supporting financial planning and control processes effectively.
- Proactively identified potential IT risks with thorough audits and assessments.
- Facilitated software installation process resulting in smooth integration across all departments.
- Performed troubleshooting routines regularly leading to early detection of potential system vulnerabilities or flaws.
- Ensured seamless system operations by providing expert technical support.
- Delivered outstanding customer service with prompt issue resolution.
- Led team meetings for improved communication and project coordination.
- Implemented security measures to safeguard company data.
IT support engineer
Biny Computers LLC
Bur Dubai, Dubai
09.2015 - 02.2023
- Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
- Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
- Maintained high client satisfaction with prompt technical support response times.
- Improved system stability for smoother operations by regularly updating company software.
- Ensured data protection through regular backups, restoring files as necessary.
- Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
- Managed helpdesk requests effectively reducing downtime experienced by employees.
Senior IT support engineer
Amiantit Group of Company
Jeddah , KSA
01.2010 - 11.2013
- Maintained an up-to-date knowledge of industry trends and advancements, applying relevant changes to internal systems where necessary.
- Addressed technical queries promptly, guaranteeing user satisfaction and confidence in IT services provided.
- Assisted in budget management activities for the IT department, supporting financial planning and control processes effectively.
- Proactively identified potential IT risks with thorough audits and assessments.
- Facilitated software installation process resulting in smooth integration across all departments.
- Ensured seamless system operations by providing expert technical support.
- Followed manufacturing instructions and design specifications when completing repairs.
- Maintained internet and intranet websites to maximise reliability and usability.
- Offered technical advice to programmers and developers to help optimise designs.
- Supported loading of peripheral equipment with selected materials.
- Updated and improved web pages for relevancy and accuracy.
IT service desk analyst
Hadded Sabic Industrial Coaptation
Jubail , KSA
03.2002 - 10.2009
- Improved service delivery by efficiently handling IT service requests.
- Documented all service desk queries for future reference.
- Resolved technical issues with a customer-focused approach.
- Provided technical support to colleagues, enhancing productivity.
- Regularly updated knowledge base articles, assisting in quick issue resolution.
- Escalated complex problems to senior IT staff for swift resolution.
- Participated in on-call duties outside business hours that ensured 24 and 7 support availability.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
Education
Bachelor of Technology - Computer Chip Level Engineering
University of Peradeniya
SriLanka 02.1998 - 12.2001
Skills
- Hardware troubleshooting
- Software installation
- Systems administration
- Server maintenance
- Configuration management tools mastery
- Hardware configuration
- Technical troubleshooting
Languages
English
Fluent
Arabic
Fluent
Hindi
Fluent
Tamil
Native
Malayalam
Fluent
Sinhala
Fluent
Timeline
Senior IT support engineer
2crsi Middle East FZE
03.2023 - Current
IT support engineer
Biny Computers LLC
09.2015 - 02.2023
Senior IT support engineer
Amiantit Group of Company
01.2010 - 11.2013
IT service desk analyst
Hadded Sabic Industrial Coaptation
03.2002 - 10.2009
Bachelor of Technology - Computer Chip Level Engineering
University of Peradeniya
02.1998 - 12.2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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