YUZANA Oo

• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Conducted daily inventory checks to manage stock levels accurately.
• Managed till operations smoothly, reducing waiting time for customers.
• Improved customer service by efficiently handling queries and complaints.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

• Utilised strategic planning to drive business growth.
• Supervised team members for optimal task completion.
• Contributed innovative ideas during strategy meetings that led to business expansion.
• Oversaw project execution, ensuring timelines were met efficiently.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
• Conducted competitor analysis to identify market opportunities.
• Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
• Customized promotional strategies to meet needs of different clients, products and services.

• Take product ownership for Card Acquiring Business

• Take product ownership for BeePay & BeeCredit

• MAB Visa/Mastercard Prepaid Cards

- Take product ownership and Overview management of MAB Visa/Mastercard Prepaid Cards, develop all improvements are in compliance with CBM's regulatory requirements, risk managements, and ensure that the Bank's Branding are strictly adhered to

- Launch the product on-time, handle two new on-going products, quality execution and often training to Branches and Sales Team

- Prepare reports for management on-time including annual budget planning and business planning

- Work with Card Schemes for new products & Initiate product ideas and on-going features tailored for existing products

- Liaise with COD, Digital and CMS IT Team for card new products or enhancements

- Perform card ordering process and deal with merchants for promotions and discounts especially dining and travel

- Arrange collaterals and related POSM matter for special merchants

• MAB Credit/Prepaid Cards Rewards Program

- Effectively plan the implementation and administration of MAB cards rewards plan

- Manage and Collaborate with vendor including performance of contract

- Support the development and integration of MAB cards rewards programs, policies and procedures

- Develop internal operating procedures and controls for administering

- Communicate with Finance, Operation and other related departments to reconcile the necessary progress

• Managment Information System

- Establish annual targets with Card acquisition teams and to monitor the delivery of the products and services

- Establish a regular monthly report for Management in terms of products usage and acquisitions

- Liaise with Operation Team, Regionals for the monthly reports and quarterly report etc

• Analyze and investigate the price, demand and competition for distribution wire cables in local and international
• Target both offline and online consumers for distribution cables by designing a comprehensive marketing strategy. For example: making both ATL, BTL, retail and channel communications through consistency, distinctive, clarity and localization
• Manage project deadlines and monitor milestones through completion stage
• Work for Construction Services Marketing including rental machines.

• Provide service at a bond head station and work with the team to develop the first station from the line to assemble. It is divided into six sub stations before it can be placed into a console to a flow down the production line.
• Maintain manufacturing database and develop new productions with help of lean methodologies
• Perform troubleshoot on manufacturing processes and modify or replace with new parts as per requirement.