Room attendant
Koki Hotel
Kampala, Uganda
2019.05 - 2021.11
- Assisted in training new staff members on cleaning procedures and hotel policies to maintain quality.
- Coordinated with housekeeping team to ensure timely and efficient room turnovers for incoming guests.
- Monitored inventory of cleaning supplies and linen to facilitate restocking as needed.
- Improved customer experience with attentively addressing their needs.
- Coordinated with front desk staff for efficient room allocation and preparation.
- Provided detailed room service for the comfort of guests.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Inspected rooms to assess cleaning and repair needs between guest stays.
- Reported maintenance issues for prompt resolution.
- Vacuumed and dusted reception areas and walkways.
- Conducted thorough venue inspections to accurately identify cleaning needs.