ZAYED BINSAMAIDA
ABU DHABI,UNITED ARAB EMIRATES
Summary
Motivated Mechatronics Engineering student with hands-on experience in part-time retail and customer service within a fast-paced environment. Strong communication skills, disciplined work ethic, and proven reliability through long-term commitment while balancing studies. Recognized for community involvement with over 100 hours of service. Eager to contribute to team-based roles, develop practical skills, and grow within a professional organization.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Customer service associate
AL FUTTAIM
ABU DHABI, UNITED ARAB EMIRATES
03.2025 - 12.2025
- Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions.
- Identified potential upselling opportunities whilst addressing customer needs.
- Assisted colleagues during busy periods, fostering team spirit and collaboration.
- Streamlined communication channels for improved customer experience.
- Resolved customer queries by utilising in-depth product knowledge.
- Fostered positive relationships with customers through professional behaviour.
- Implemented feedback from customers to improve service delivery standards.
Education
High School Diploma - Applied Technology
Applied Technology School
Abu Dhabi 08.2023 - 06.2024
Skills
- Positivity under pressure
- Time organisation
- Effective persuasion
- Retail industry awareness
- Typing speeds
- Product returns processing
- Data entry operations
- Refunds processing
- Up-Selling products
- Basic database administration
Languages
English
Fluent
Arabic
Native
Accomplishments
FAZAA Community Service Award – Completed 100+ hours of community service
Timeline
Customer service associate
AL FUTTAIM
03.2025 - 12.2025
High School Diploma - Applied Technology
Applied Technology School
08.2023 - 06.2024