zein kassem
Dubai,UAE
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organization mission and values. Looking for new role where hard work and dedication will be highly valued. Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Team leader
HADAF AL KHALEEJ COMMERCIAL SERVICES L.L.C
Dubai, UAE
09.2023 - Current
- EMIRATES NBD BANK
- Fostered positive employee relationships through communication, training and coaching.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led shifts and motivated team to drive sales.
- Led performance reviews and tailored employee feedback to facilitate professional development.
Team leader
Innovation Group
Dubai, UAE
01.2022 - 08.2023
- EMIRATES ISLAMIC BANK
- AL HILAL BANK
- Used lead generation techniques to identify best client prospects.
- Developed customer loyalty schemes to increase customer loyalty and repeat business.
- Worked collaboratively with colleagues and agencies to deliver fully integrated cross‐channel marketing campaigns and activities.
Telesales executive
CILA FINANCING BROKER COMPANY
Dubai, UAE
05.2022 - 06.2022
- DEEM FINANCIN
- AJMAN BANK
- EMIRATES ISLAMIC BANK
- BANK AND FINANCING SERVICES
- Communicated promotions, offers and new products to increase and maximise sales.
- Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.
Telesales executive
IENGLISH LANGUAGES INSTITUTE
Dubai, UAE
09.2021 - 12.2021
- Communicated promotions, offers and new products to increase and maximise sales.
- Initiated contact with new customers and prospects to establish needs and progress sales process.
- Maintained excellent time management skills to meet sales volumes within agreed timescales.
- Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.
Supervisor
MTN TELECOM
DAMASCUS, SYRIA
06.2018 - 10.2020
- Increased team productivity through effective staff planning, coordination and task delegation.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Customer service executive
SYRIATEL TELECOM
DAMASCUS, SYRIA
01.2013 - 01.2015
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Handled live chat queries within strict timeframe targets.
- Improved company processes by analyzing customer feedback and service trends.
Education
Bachelor of Technology - BA INFORMATION TECHNOLOGY
AL RASHEED INTERNAATIONAL
SYRIA 01.2015 - 01.2021
Skills
- Cost-effective budget control
- High performance reward schemes
- Team development strategies
- Key Performance Indicator (KPI) management
- Team supervision
Certification
- Certified SALES TEAM LEADER
Languages
English
Advanced
Arabic
Native
French
Intermediate
Timeline
Team leader
HADAF AL KHALEEJ COMMERCIAL SERVICES L.L.C
09.2023 - Current
Telesales executive
CILA FINANCING BROKER COMPANY
05.2022 - 06.2022
Team leader
Innovation Group
01.2022 - 08.2023
Telesales executive
IENGLISH LANGUAGES INSTITUTE
09.2021 - 12.2021
Supervisor
MTN TELECOM
06.2018 - 10.2020
Bachelor of Technology - BA INFORMATION TECHNOLOGY
AL RASHEED INTERNAATIONAL
01.2015 - 01.2021
Customer service executive
SYRIATEL TELECOM
01.2013 - 01.2015
- Certified SALES TEAM LEADER
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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