Aafiya Nepali
Abu Dhabi,UAE
Summary
Detail-oriented professional with advanced expertise in Customer Services and POS systems, complemented by strong problem-solving and communication skills. Proficient in inventory management and adept at utilizing Windows and Office tools to streamline operations. Recognized for remaining calm under pressure while delivering efficient solutions in fast-paced environments. Committed to leveraging technical proficiency and organisational abilities to drive operational excellence.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
Work history
Barista - Asst Store incharge
Caffe Divino
Abu Dhabi
2023.03 - 2026.01
- - Welcoming customers with a friendly demeanor and taking drink and food orders accurately.
- - Educating customers about menu options, brewing methods, and making personalized recommendations
- - Helping with inventory checks and restocking supplies or merchandise
- - Processing payments (cash, card, mobile) and packing to'go orders accurately
- - Oversee daily store operations and fill in for the manager when absent
- - Manage or assist with opening and closing procedures, safe cash handling, and register balancing
- - Maintain high levels of cleanliness and store standards, ensure compliance with brand policies and health regulations
- - Create staff schedules and manage shift coverage, working within availability and business needs
- - Engage directly with customers when needed to resolve concerns and improve the experience
- - Support cash management processes, manage petty cash or deposits, and ensure register security
- - Identify opportunities to improve operational efficiency, provide feedback and implement best practices
- - Report equipment issues or maintenance needs to prevent disruptions
Sales Executive
Skinjam General Trading
Dubai
2021.10 - 2022.11
- - Greet and assist customers in a personalized, professional manner; understand their needs and recommend suitable products
- - Present product features, promotions, and upsell or cross-sell effectively to boost average transaction value
- - Deliver on-store customer service: handle inquiries, complaints, returns, and exchanges with professionalism
- - Process sales efficiently via POS systems: cash, credit card, mobile payments; manage cash drawer and provide accurate receipts
- - Ensure accurate documentation within sales logs or CRM systems as required
- - Monitor stock levels, restock shelves, and conduct inventory checks; report shortages or discrepancies
- - Maintain product displays and visual merchandising per brand guidelines, ensuring an attractive and well-organized store environment
- - Stay updated on product lines, seasonal collections, promotions, and industry trends to advise customers knowledgeably
- Key Responsibilities:
- Welcome customers, understand their needs, and recommend products or services.
- Present items, explain features and promotions, and close the sale.
- Process transactions accurately using POS and manage cash/card payment procedures.
- Ensure product displays are attractive, restocked, and well organized.
- Handle returns or complaints professionally and aim for customer satisfaction.
- Meet or exceed individual and store sales targets, focusing on upselling and repeat business.
- Track inventory, report shortages, and assist in stock replenishment.
- Stay informed about new products, offers, and customer trends.
- Participate in team meetings, sales training, and performance reviews.
Education
Higher Secondary (+2) - Other
Rashmi high school
Kathmandu, Nepal 2014.06 - 2027.03
Customer Service, Other
Texas international college
10, Nepal 2017.05 - 2017.11
Skills
- Windows & Office tools
- MS Office Advanced
- POS system Advanced
- Calm under pressure
- Problem-solving
- Communication skills
- Inventory management
Languages
English Fluent
Beginner
Arabic Working knowledge
Beginner
Hindi Fluent
Beginner
Timeline
Barista - Asst Store incharge
Caffe Divino
2023.03 - 2026.01
Sales Executive
Skinjam General Trading
2021.10 - 2022.11
Customer Service, Other
Texas international college
2017.05 - 2017.11
Higher Secondary (+2) - Other
Rashmi high school
2014.06 - 2027.03