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Experienced client service and operations professional with 18+ years of experience in the UAE, including 15+ years with DataFlow Services in healthcare verification and applicant support operations. Currently working as Associate Manager - Applicant Support & Call Centre, supporting Dubai Health Authority (DHA) operations. Experienced in client delivery, stakeholder management, applicant support, call centre operations, team supervision, escalation management, document management, and service quality. Based at the DHA client office since 2011, serving as a key point of coordination between DataFlow and the client. Proven ability to manage day-to-day operations, lead teams, resolve complex issues, maintain client relationships, and ensure high-quality service delivery. Recognized for strong communication, reliability, problem-solving, decision-making, and the ability to work effectively in demanding, client-facing environments.

Offering strong problem-solving and communication skills, combined with a solid foundation in IT support. Knowledgeable about troubleshooting technical issues, providing user support, and managing IT systems. Ready to use and develop technical troubleshooting, customer service, and IT management skills.

Dynamic and results-driven professional with a strong foundation in product placement expertise and visual merchandising. Demonstrates critical thinking in sales and resilient negotiation skills, complemented by a deep understanding of supply chain processes. Adept at developing rapport and delivering excellent customer service, with a keen awareness of retail trends and brand understanding. Proficient in inventory control systems usage and up-selling methods, aiming to leverage these skills to drive business growth and enhance customer satisfaction.

Accomplished Operations Executive with expertise in logistics management and import clearance. Skilled in transport planning, relationship development, and shipping documentation. Managed customs clearance for various cargo types, ensuring timely delivery and cost efficiency. Focused on optimising supply chain operations to enhance client satisfaction.

Dedicated and organized Office Management professional with experience in administrative support at IFB industries, India. Skilled in handling daily office operations, record keeping, communication, and coordinating administrative tasks efficiently. Strong ability to maintain discipline, manage documentation, and support staff and management in smooth operations.. Currently serving as ADMIN MANAGER at NEXT20 Group in Sharjah, U.A.E, delivering consistent organisational efficiency.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Senior Train Driver at Etihad Railway Freight with extensive experience in operating freight trains, ensuring the safe and timely transport of goods. Demonstrated expertise in risk assessment and management, team-building, and staff training. Successfully mentored new Trainee Train Drivers and performed ground staff duties to support station operations. Adept at equipment maintenance and troubleshooting, advising Support Technicians on repair needs to minimise downtime. Committed to maintaining high standards of customer service while working flexibly across various shifts.

 Project controls specialist with experience in project planning and scheduling using Primavera P6 and MS Project. Develops EPC baseline schedules and performs critical path analysis to support on-time delivery. Conducts progress measurement, delay analysis, and recovery schedule development. Tracks engineering and construction progress, including manpower and resource planning. 

Experienced Mechanical Maintenance and Production Supervisor with 15 years in high-volume manufacturing, including 10 years in cigarette production and 5 years in concrete roof tile manufacturing. Specializes in machine management, preventive maintenance, and rapid problem-solving within 24/7 environments. Demonstrated success in improving operational efficiency, minimizing downtime, and ensuring compliance with quality and safety standards.

A DevOps Engineer with hands-on industry experience, specializing in application deployment, alert management with proven track record of collaborating with software developers to enhance development process and drive automation

To obtain a Ground Staff / Customer Service position where I can utilize 6+ years of courier & logistics experience, strong communication skills, and UAE market knowledge to deliver excellent customer satisfaction and smooth operations.
Proven track record in handling customer queries, managing deliveries, COD operations, and maintaining 100% customer satisfaction. Fluent in English, Urdu, Hindi and Basic Arabic with excellent interpersonal skills. Punctual, reliable, and experienced in fast-paced environments.

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