Anwaz Mohammed
Dubai
Summary
Qualified Export Sales Coordinator with extensive background in coordinating international shipments and managing export documentation. Successfully streamlined processes to enhance efficiency and ensure compliance with global trade regulations. Demonstrated proficiency in communication and problem-solving skills to foster strong client relationships and resolve logistical challenges.
Overview
5
5
years of professional experience
Work History
Export Sales Coordinator
Gulf Processing Industries LLC
12.2023 - Current
- Handled client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Worked closely with sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Processed order from punching into system to dispatch.
- Ensured compliance with regulatory requirements by diligently updating documentation according to changing guidelines.
- Timely Submitted Export and tax related documents to finance team.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Coordinated closely with finance teams to ensure accurate invoicing of clients while adhering to international trade agreements.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Sales Coordinator
AL SHOROOQ OASIS GENERAL TRADING LLC
02.2021 - 09.2023
- Company Overview: FMCG EXPORT & WHOLESALE
- Followed up on sales quotes and potential leads within target timeframes
- Negotiated prices and offered cost-effectives sales quotes to entice prospective customers
- Developed marketing and sales strategies based on current consumer and market trends
- Produced final quotation packs to fully inform customers before closing sales
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service
- Input orders onto internal system to maintain updated sales records
- Performed proactive and reactive calls to existing and prospective customers within target market
- Completed administrative duties promptly and to meet company standards
- FMCG EXPORT & WHOLESALE
Customer Service Representative
Flipkart
10.2019 - 01.2021
- Company Overview: Bangalore India
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Utilized customer service software to manage interactions and track customer satisfaction
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Handled customer inquiries and suggestions courteously and professionally
- Bangalore India
Education
Bachelor of Business Administration - Management
University of Mysore
Mysore 05.2017
Skills
- Interpersonal Skills
- Supply Chain Understanding
- Problem - Solving
- MS - Word
- Tally ERP 20
- Spreadsheets
- Sap Software
- MS - PowerPoint
- MS - Excel
- Export Documentation Expertise
- International trade knowledge
Personal Information
- Passport Number: T1013950
- Nationality: Indian
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
kannada
Advanced (C1)
Declaration
I hereby declare that all the above information is true and correct to the best of my knowledge and belief.
Timeline
Export Sales Coordinator
Gulf Processing Industries LLC
12.2023 - Current
Sales Coordinator
AL SHOROOQ OASIS GENERAL TRADING LLC
02.2021 - 09.2023
Customer Service Representative
Flipkart
10.2019 - 01.2021
Bachelor of Business Administration - Management
University of Mysore
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