Aala Mohamed
Ras Al Khaimah
Summary
Candidate with appropriate experience, seeking a new journey in a prestigious organization that allows him to spread his skills and knowledge and at the same time he will be able to gain new experiences and face various challenges which will increase the desire to preform the tasks and targets in a high performance and focus which will ensure that the organization can reach their goals and above them.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Abu Dhabi Islamic Bank (ADIB)
2019.10 - Current
- Investigating and resolving account issues by offering applicable options to customers.
- Maintain friendly and professional customer interactions.
- Assisting customers with banking needs and inquiries.
- Educating customers on online banking and mobile banking applications.
- Handling online and chat banking services for further assistance to the customers.
- Assigned to support tasks for other departments.
Internship Student
Al Ghurair University
2018.02 - 2018.03
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Evaluating OS Ticket Systems.
- Assisting students requirements related to IT issues
Education
Associate of Science - Computer Information Systems
Al Ghurair University
Dubai07.2019
Skills
- Flexible and Adaptable
- Attention to Detail
- Problem Resolution
- Microsoft Office
- Speed Typing
- Customer Service
- Analytical and Critical Thinking
- Multitasking
- Self-Motivated and Team Worker
- Comfortable to work with other people at all levels
Accomplishments
- Year Appraisal performance of 2022 ( Superior ) (ADIB )
- Top Chat Banking performance Feb, 2023 ( ADIB )
- Certificate of participation in volunteering for charity ( ADIB )
Languages
Arabic
English
Timeline
Customer Service Specialist
Abu Dhabi Islamic Bank (ADIB)
2019.10 - Current
Internship Student
Al Ghurair University
2018.02 - 2018.03
Associate of Science - Computer Information Systems
Al Ghurair University
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