ABDUL RAHIM RAFIQUE
DUBAI,UNITED ARAB EMIRATES
Summary
Accomplished professional with expertise in strategic planning, target market identification, and understanding customer needs. Proven track record in managing marketing campaigns and driving business development through effective sales strategies. Committed to enhancing customer service and achieving organizational growth objectives.
Overview
15
15
years of professional experience
Work history
Sales officer
Sea To Shipping Services LLC
Dubai
01.2024 - Current
- Monitored industry trends with the aim of staying competitive in the market.
- Analysed sales data to identify areas for improvement.
- Trained new staff members on company procedures and best practices.
- Conducted market research, identified potential business opportunities.
- Delivered exceptional customer service to maximise client satisfaction.
- Increased sales volume by cultivating strong relationships with clients.
- Collaborated closely with marketing team, ensured brand consistency across all platforms.
- Negotiated favourable contracts to secure long-term profitability.
- Organised product demonstrations for potential customers, generated interest in products.
- Managed key accounts for enhanced customer retention.
Transportation Manager
Cargo Line Shipping Services LLC
Dubai
01.2014 - 01.2024
- Coordinated transport schedules, resulting in improved punctuality.
- Reviewed operational procedures for continual improvement opportunities.
- Ensured strict adherence to company policies, improving professionalism on the job.
- Enhanced customer satisfaction with careful coordination of deliveries.
- Planned routes for more efficient use of fuel and time.
- Managed vehicle maintenance for optimal safety and reliability.
- Maintained compliance to transport regulations, ensuring safe operations.
- Increased delivery speed by coordinating logistics effectively.
- Monitored driver behaviour with regular reviews and feedback sessions.
- Negotiated contracts with suppliers to secure favourable terms.
- Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
Logistics Coordinator
Embassy Shipping & Freight LLC
Dubai
04.2010 - 10.2013
- Oversaw efficient loading and unloading of goods which reduced damage during transit.
- Streamlined processes for better inventory management.
- Simplified order tracking system, leading to increased customer satisfaction.
- Evaluated vendor performance regularly for quality assurance purposes.
- Stayed updated on regulations related to import and export activities, ensuring compliance at all times.
- Prepared accurate reports, contributing to informed decision making.
- Maintained cleanliness and organisation in the warehouse area promoting workplace safety.
- Coordinated international shipments for smooth transitions at customs.
- Monitored transport costs to identify areas of potential savings.
- Generated logistics reports for analysis and decision-making.
Skills
- Strategic planning capabilities
- Target market identification
- Understanding customer needs
- Marketing campaigns management
- Business development
- Sales strategy
- Customer Service
Languages
English
Fluent
Hindi
Native
Affiliations
- Reading Books
References
References available upon request.
Timeline
Sales officer
Sea To Shipping Services LLC
01.2024 - Current
Transportation Manager
Cargo Line Shipping Services LLC
01.2014 - 01.2024
Logistics Coordinator
Embassy Shipping & Freight LLC
04.2010 - 10.2013