Ace Lorenz S. Bagsic
Dubai
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Representative
Wareman Exhibition Organizing LLC
Dubai, UAE
2024.08 - 2025.05
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Provided top-notch support for increased customer satisfaction.
Customer Service Representative
LGU PURA
Tarlac, Philippines
2022.11 - 2024.07
- Provided top-notch support for increased customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Education
Bachelor of Science - Environmental Science
Tarlac State University
Tarlac/Philippines 2020.08 - 2024.07
Skills
- Familiarity with company policies
- Strong written communication
- Efficient telephonic etiquette
- Courtesy etiquette
- Invoice processing
- Relationship Management
Languages
English
Fluent
Tagalog
Native
Timeline
Customer Service Representative
Wareman Exhibition Organizing LLC
2024.08 - 2025.05
Customer Service Representative
LGU PURA
2022.11 - 2024.07
Bachelor of Science - Environmental Science
Tarlac State University
2020.08 - 2024.07