Nobukhosi Dube
Dubai
Summary
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
1
1
Language
9
9
years of professional experience
Work History
Customer service representative
Transcorp ltd
, UAE
2025.08 - Current
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Offered technical support, leading to enhanced user experience.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Assisted customers in making informed decisions by providing detailed product information.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Waitress
Holiday inn Hotel
, Zimbabwe
2017.07 - 2025.06
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Maintained clean and organised dining area for customer comfort.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Met special dietary requests with careful preparation and presentation of dishes.
Education
National Certificate n marketing management - Business Management
National University of science and technology
Zimbabwe2016
Skills
- Social media engagement competency
- Patient attitude
- Time-Management prowess
- Client-Focused approach
- Positive disposition
- Familiarity with company policies
- Dispute settlements tactfulness
- Familiarity with crm software
- Resilience to stressful situations
Languages
English
Timeline
Customer service representative
Transcorp ltd
2025.08 - Current
Waitress
Holiday inn Hotel
2017.07 - 2025.06
National Certificate n marketing management - Business Management
National University of science and technology