Adil Sharif
Sharjah ,Sharjah
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to delivers projects in timely manner. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Hardworking Project Management brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Dedicate Operations Manager highly effective in undertaking administrative and programmed management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Rakhman Khalil Electromechanical works LLC
Dubai , UAE
01.2019 - Current
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Streamlined processes to improve and optimise office operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Organised financial and operational data to help with yearly budgeting and planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Established clear budgets and cost controls strategies to meet objectives.
- Developed organisational policies for administrative oversight and internal controls.
- Designed and implemented training to further develop staff based on business goals.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Planned revenue generation strategies designed for growth.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Represented organisations at seminars, conferences and business events.
- Drafted procedural statements and guidelines for company-wide use.
- Created classification systems to manage archives.
- Created digital file classification system for company-wide use.
Telecommunications engineer
Rakhman Khalil electrotechnical works llc
Dubai , UAE
01.2017 - 12.2018
- Travelled to off-site locations to complete necessary service work.
- Deployed, maintained and monitored telecommunication GSM systems.
- Used components and equipment to configure networks and integrate systems.
- Operated electronic measuring instruments with precision.
- Advised users optimum telecommunications equipment for current performance, functionality and budgetary goals.
- Identified and resolved issues with current network systems to avoid bugs and errors.
- Monitored systems and determined needs for upgrades and enhancements.
- Troubleshot voice and data cabling to support network connectivity.
- Interfaced with line providers to install telecommunication links.
- Resolved user problems using ICT support tools and methods.
- Delivered expert setup of GSM phone systems and call management systems for different workstations.
- Planned and deployed system for controlling 3G,4G,LTE processes.
- Negotiated contract terms for maximised client benefit and profit.
- Updated databases with current client, contract and service agreements.
- Implemented organisational policies for smooth service delivery.
- Maintained excellent market and trend awareness to meet customer demand.
- Led motivated staff to achieve GSM DU/Etisalat projects targets.
- Coordinated auctions to sell personal or business property.
Collection Supervisor
Hadf Al Khaleej Debt Collection (Tahseel)
Sharjah , UAE
01.2016 - 12.2017
- Handle all type of Bank Cards, company Loan, personal loan (Collections)
- Customer Handling
- Floor Management
- CRM Handling
- Bank Client Handling
- How to utilize a team agent more accurately & efficiently and how to handle case.
- Training to new staff how to handle CRM and case handling.
- Reviewed bookkeeping and management accounts to achieve clear and correct reports.
- Reduced annual business expenditure through careful expense monitoring.
- Applied advanced Excel skills to efficiently analyse large data sets.
- Made strategic resource recommendations to improve business profit potential.
Customer Support Manager
Bobs Cash4Clothes (Spantik Tech)
Lahore
01.2015 - 12.2015
- Including improvement of team performance handle all type of house things (electronics, kitchen, clothes)
- Floor Management
- Customer Handling
- Arrange training session himself to improve team agent skills
- Online monitoring Of driver’s performance
- Check the Quality OF each Department
- Accounts monitoring
Customer Support Supervisor
Pakistan Telecommunication Limited
Lahore , Pakistan
02.2013 - 12.2014
- Including improvement of team performance internet troubleshooting and smart TV Settings
- Team agents counseling individually
- Prepare daily team PSM(Performance Sore Module) set up agents quality sheets
- How to utilize a team agent more accurately & efficiently
- Monitoring Queue level & identification of down time
- Ensuring productive and ethical environment on the floor
- I used to Generate automated team reports for the floor manager's review and also copy to Manager of contact center.
- Backend technical support on console and DSLAM
- PSTN Phone and Net problem solving of products and troubleshooting.
- Built positive customer rapport through friendly, professional communication.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
- Actioned customer feedback to enhance contact centre service provisions.
- Documented customer contacts in [Sibel CRM] for use in further interactions or actions.
- Improved customer satisfaction ratings through responsive query resolution.
CPE installer (Telecom technician)
Pakistan Telecommunication Limited
Lahore
12.2012 - 02.2013
- Working on switching and routing
- Cable Patching of DSLAM and PSTN
- Configuration of Modems/Router, Dial-up connection, LAN/WAN, WLAN
Planning Manager
Hyper Star Shopping Mall
Lahore , Pakistan
01.2012 - 12.2012
- Floor Management
- Counter Management
- Staff Management
- Customer management
- Coordinated strategic planning activities based on current data.
- Oversaw operational capacity and resource deployment to achieve business requirements and sales targets.
- Calculated and maintained alternate performance option plans to avoid delays in production completion.
- Developed key performance indicators for tracking and evaluating new policies.
- Planned implementation of new organisational policies.
- Established team and project goals, tracking performance and evaluating necessary changes.
- Verified quality and consistency of work being performed or produced through daily supervision of all project aspects.
- Managed and coordinated processes by setting accurate timetables and critical performance metrics.
Education
BS-COMPUTER SCIENCE (HONS.) - Computer science
National College Of Business & Administration & Economics
Lahore Pakistan 09.2009 - 09.2013
DAE (Electronics) - Electronics
Swedish Institute Of Technology (Punjab board)
Gujranwala Pakistan 08.2006 - 08.2009
Matriculation - Science
Govt. Public high School (Gujranwala board)
Gujranwala Pakistan 03.2004 - 08.2006
Skills
- MICROSOFT OFFICE
- CCTV Security System
- PROGRAMMING C
- Networking (CCNA)
- Computer hardware
- Adobe photo shop
- Know about software development testing life cycle
- Information Technology& managerial Skills
- Demonstrate the basic mechanics and navigation of an Excel spreadsheet
- Demonstrate formatting techniques and presentation styles
- Training & Coordination Skills
- Leadership skills
- Client account management
- Project Management
- Bookkeeping
- Invoicing
- Customer relationship building
- Operational support
- Contract management
- Outstanding customer service
- Department management
- Financial risk analysis
Languages
English
Fluent
Urdu/Hindi
Fluent
Punjabi
Fluent
Arabic
Beginner
Personal Information
- Passport Number: FY5122001
- Father's Name: Muhammad Hafeez
- Date of birth: 08/23/1989
- Gender: Male
- Nationality: Pakistani
- Marital status: Married
- Religion: Muslim
- Visa status: Residence Visa UAE
Affiliations
- Cooking and watching dramas
Certification
CCNA,CCTV
References
References available upon request.
Timeline
Operations Manager
Rakhman Khalil Electromechanical works LLC
01.2019 - Current
Telecommunications engineer
Rakhman Khalil electrotechnical works llc
01.2017 - 12.2018
Collection Supervisor
Hadf Al Khaleej Debt Collection (Tahseel)
01.2016 - 12.2017
Customer Support Manager
Bobs Cash4Clothes (Spantik Tech)
01.2015 - 12.2015
Customer Support Supervisor
Pakistan Telecommunication Limited
02.2013 - 12.2014
CPE installer (Telecom technician)
Pakistan Telecommunication Limited
12.2012 - 02.2013
Planning Manager
Hyper Star Shopping Mall
01.2012 - 12.2012
BS-COMPUTER SCIENCE (HONS.) - Computer science
National College Of Business & Administration & Economics
09.2009 - 09.2013
DAE (Electronics) - Electronics
Swedish Institute Of Technology (Punjab board)
08.2006 - 08.2009
Matriculation - Science
Govt. Public high School (Gujranwala board)
03.2004 - 08.2006
CCNA,CCTV
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