AHMED MOHAMED ABD ELKADER
Dubai
Summary
An experienced professional 11 years experience in collections & recovery , Determined individual offering over long experience working in fast-paced collection environments. Composed Collection Officer with a team-oriented mentality. Sharp and polished with an extensive background in preparing collateral seizures and foreclosures.
Overview
11
11
years of professional experience
Work History
Collection Officer
Dubai Islamic Bank
02.2019 - Current
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Utilized sharp research skills to track down delinquent account information.
- Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
- Supervised staff of collectors, monitoring phone calls and letters.
- Collaborated closely with team leader and manager to streamline project workflows.
- Assume leadership responsibilities as needed, directing team efforts and ensuring tasks are completed efficiently.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Created daily and weekly cash reports for accounting management.
- Worked with legal resources and recovery teams to manage default issues.
- Generated and distributed current statements to customers.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Oversaw daily posting of payments to customer accounts.
Recovery Officer
Emirates NBD
08.2016 - 02.2019
- Having team target and individual target which I put a separate plan and strategy for
- Recovering bank debt from old account cases up to 10 yrs
- Skip trace customers with nonworking contact details to establish contact-ability by reviewing all systems and social media channels case by case till the accounts get resolved and settled
- Raising RPOs to return the cars to the banks and settling the accounts from the auction outcome
- Raising SRs for the write off and loan closure settled cases
- Raising proposals and offers to recover the highest percentage from old account cases achieving the desired resolution
- Negotiated settlements and established promise to pay from Jobless/ Out of country customers
- Handling multiple products recovery (Credit cards, Personal loans, Auto loans and Personal cash loans)
- Coordinate with UAE banks for approvals, Settlements and buy out solutions for the customers
- Providing daily feedback reports to my line managers with latest cases updates
- Initiating Police cases and civil cases against non-payers customers and following up with the legal department.
- Reviewed accounts and provided recommendations regarding repossession actions.
Collections Representative
Tanfeeth- Emirates NBD
01.2015 - 08.2016
- Handled inbound and outbound calls with objective of collecting delinquent accounts
- Served a bilingual collections representative role
- Developed new processes to reduce aged accounts from 30 to 60 days
- Negotiated settlements and established promise to pay
- Performed skip tracing and updated customer information in the data base
- Handled different types of products including ( Corporate finance accounts, Credit cards, Personal loans, Auto loans and Personal cash loans)
Recovery Officer
Tahseel- HKDC
03.2013 - 01.2015
- Achieved recovery of 100% of bad and skip accounts
- Skip trace customers with nonworking contact details to establish contact-ability by reviewing all systems and social media channels case by case till the accounts get resolved and settled
- Classified overdue accounts for efficient collections
- Implemented processes to recover account from 30 to p120days
- Performed skip tracing and returning cars to the banks
- Raising RPO AND returning cars to the banks in the auto loans product.
- Utilized sharp research skills to track down delinquent account information.
- Contacted customers to discuss late payments and options for remitting amounts due.
Education
Bachelor degree - Commerce
Alexandria University
Skills
- Collections and recovery negotiations
- Team Leadership
- Banking
- Customer Service
- Key Qualifications
- Excellent team management, customer service and public relation skills
- Self-motivated, dynamic and result oriented
- Able to handle responsibilities, work under pressure and meet deadlines
- Able to resolve problems to achieve customer satisfaction
- Self-reliant and team player with excellent interpersonal and communication skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Collection Officer
Dubai Islamic Bank
02.2019 - Current
Recovery Officer
Emirates NBD
08.2016 - 02.2019
Collections Representative
Tanfeeth- Emirates NBD
01.2015 - 08.2016
Recovery Officer
Tahseel- HKDC
03.2013 - 01.2015
Bachelor degree - Commerce
Alexandria University
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