Ali Abu Melhem
Tripoli ,Lebanon
Summary
Seasoned professional with focus on hospitality and customer service in high-end dining establishments. Known for ability to enhance dining experience through exceptional service and team management. Possess unique skills in training staff, overseeing operations, and ensuring customer satisfaction to drive business success.
Overview
7
7
years of professional experience
Work History
Captain Waiter
Sahseh Restaurant
Tripoli , Lebanon
02.2023 - Current
- Greet guests warmly and ensure a memorable dining experience.
- Supervise and coordinate the waitstaff to ensure smooth service.
- Handle customer complaints efficiently and professionally.
- Take orders accurately and relay them to the kitchen promptly.
- Coordinate with the kitchen and bar to ensure timely service.
- Check dishes before serving to maintain quality
- Recommend special dishes, drinks, or add-ons to increase sales.
- Monitor table settings and maintain restaurant ambiance.
Supervisor
Jouroude
Beirut , Lebanon
01.2019 - 12.2022
- Assisted in the recruitment process for hiring quality staff members.
- Provided constructive feedback to staff for improved performance levels.
- Monitored employee attendance records for maintaining discipline within the team.
- Ensure guests receive a warm welcome and exceptional service.
- Handle customer complaints promptly and professionally.
- Coordinate between departments (kitchen, front office, housekeeping) to maintain seamless service.
- Monitor inventory and ensure all necessary supplies are available.
- Enforce hygiene and safety standards to meet health regulations.
- Monitor sales reports and suggest strategies to improve revenue.
Cashier
Babel
Beirut , Lebanon
02.2018 - 11.2018
Education
Mejdlaya School
Lebanon Skills
- Complaint handling tactfully
- Patience during peak hours
- Positive attitude under pressure
- Time management excellence
Languages
English
Elementary
Timeline
Captain Waiter
Sahseh Restaurant
02.2023 - Current
Supervisor
Jouroude
01.2019 - 12.2022
Cashier
Babel
02.2018 - 11.2018
Mejdlaya School
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