Summary
Overview
Work history
Education
Skills
Certification
Languages
Personal Information
Custom
Timeline
Generic
SAJEEL AHMED

SAJEEL AHMED

Concorde Hotel Fujairah ,UAE

Summary

Highly motivated and proactive Front Office professional with over five years of experience in the hospitality industry. Possess strong communication skills and excellent Guests services. Techniques to ensure guest satisfaction. Proficient in using computer system such as PMS opera, Wincloud and OYO-OS and handling reservations, checking-in and out guests, and processing payments. Detail oriented and organized in maintaining the front office area, ensuring that it is always presentable and welcoming to guests.

Capable night auditor with the know-how to help customers in any situation. Enjoys working closely with peers to provide a positive guest experience. Seeking a night auditor position in a busy and successful resort setting.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Night Auditor / Shift Leader Front Office

Concorde Hotel Fujairah
Fujairah , United Arab Emirates
05.2024 - Current
  • Audited night operations, identified emerging issues and directed staff to resolve identified problems for seamless guest experience.
  • Managed overnight operations, supervising staff and upholding high service standards.
  • Produced and processed end-of-day reports, providing insight into establishment's operations for thorough, reliable company reference.
  • Prepared comprehensive night audit reports, accurately reflecting hotel activities and revenues.
  • Responded promptly to guest queries, enhancing overall guest experience. Updated room status on hotel management software after routine checks, keeping current records up-to-date.
  • Managed reservation system effectively, ensuring accuracy of bookings.

Front Office Shift Leader

Park Lane Hotel
Lahore, Punjab
02.2022 - 02.2024
  • Addressed and resolved guest complaints with professionalism, restoring satisfaction and maintaining hotel reputation.
  • Prepared daily reports on occupancy, revenue, and any incidents, contributing to effective management meetings.
  • Maintained confidentiality of guest information, adhering to data protection regulations and building trust.
  • Maintained an organised work environment with efficient filing systems. Improved team efficiency with regular staff training sessions.
  • Streamlined communication between departments for improved service delivery.

Guest Service Officer

Ramada by Wyndham
Lahore, Punjab
11.2020 - 03.2022
  • Greeted guests upon arrival, providing a warm welcome and seamless check-in process and responded to guest requests and complaints with professional and polite manner to increase customer satisfaction.
  • Maintained confidentiality of guest information, adhering to privacy laws and hotel policies.
  • Facilitated smooth and concise check ins, assigning rooms, issuing keys and providing information.
  • Collaborated closely with all hotel departments for seamless operation and superior service quality.

Education

Bachelor of Business Administration -

VIRTUAL UNIVERSITY
Lahore, Punjab, Pakistan

Intermediate ( I.C.S) - COMPUTER SCIENCE

Govt. Gulberg College
Lahore, Punjab, Pakistan

Marticulation Science - COMPUTER SCIENCE

Govt. Gulberg College
Lahore, Punjab, Pakistan

Skills

  • Hospitality Management
  • PMS OPERA HOTEL MANAGEMENT
  • OYO-OS HOTEL MANAGEMENT
  • ORACLE MICRO SYSTEM
  • WINCLOUD ( software ) HOTEL MANAGEMENT
  • Microsoft Word, Excel and Power Point
  • Night Revenue Reports
  • Delegation Handling
  • Computer Hardware and Software
  • Good Verbal and Non-Verbal Communication
  • Reservation Software Mastery

Certification

  • Hospitality Management (Level-I)
  • Appreciation Letters by Park Lane Hotel
  • Certified Information Systems Security Professional
  • Certified Internet Web Professional

Languages

English
Urdu
Punjabi

Personal Information

  • Passport Number: TT1176761
  • Date of birth: 1999-04-01
  • Marital status: Un-Married
  • Signed Passport: Work Visa

Custom

  • Meeting new people
  • Reading and learning
  • Travelling
  • Playing Cricket

Timeline

Night Auditor / Shift Leader Front Office

Concorde Hotel Fujairah
05.2024 - Current

Front Office Shift Leader

Park Lane Hotel
02.2022 - 02.2024

Guest Service Officer

Ramada by Wyndham
11.2020 - 03.2022

Bachelor of Business Administration -

VIRTUAL UNIVERSITY

Intermediate ( I.C.S) - COMPUTER SCIENCE

Govt. Gulberg College

Marticulation Science - COMPUTER SCIENCE

Govt. Gulberg College

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SAJEEL AHMED