Anouer Baccouche
Summary
Results-driven with career-long record of operations, relationship management, and leadership success for top brands. A personable, detail-oriented, multilingual manager with 8 years of experience working with the largest brand in the world and across the Middle East and Africa. Successfully manages high-volume workloads in rapidly changing environments. Knowledgeable Assistant Front Office Manager enthusiastic about improving team productivity and maximizing guest satisfaction. An out-of-the-box thinker who is comfortable managing and working with diverse teams to ensure solutions consistently meet or exceed business goals.
Overview
8
8
years of professional experience
Work History
Assistant Front Office Manager
SO/ UPTOWN DUBAI (Pre-Opening)
02.2023 - Current
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Dis-loyalty Champion
- FPG upselling Champion
FRONT OFFICE SUPERVISOR - NIGHT MANAGER
THE DUBAI EDITION (Pre-Opening)
11.2021 - 02.2023
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Organize the daily briefing and together with the Assistant Front Office Manager the monthly department meeting
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
- Complete the night audit reports in a timely fashion and share the daily summary reports with the entire leadership team
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
FRONT OFFICE TEAM LEADER
Nikki Beach Resort and Spa Dubai
04.2019 - 11.2021
- Builds relationship with guests to delight and gain loyalty
- Achieves customers' expectations and performance targets of the department
- Maintain an up-to-date knowledge of hotel and local services and supply information and respond to guest queries Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
- To lead all Reception employees by example at all times and to create a challenging and fun environment for all staff to work in.
Guest Relations Executive
Jumeirah Royal Saray Bahrain (Pre-Opening)
08.2018 - 04.2019
Front Desk Agent
Villa Didon Carthage
09.2016 - 02.2018
Education
DIPLOMA IN HOSPITALITY MANAGEMENT -
Institute Of Tourism Professions
Nabeul, Tunisia06.2016
Skills
- Staff Leadership & Development
- Initiative & Anticipation of needs
- Certified Opera PMS Champion
- Pre-opening strategy & configuration
- Problem Solving
- Financial Management
- Decision Making
- Time-management
- Documentation Management
- Multitasking
- Guest Relations
- Communication
- Flexibility
- Process Improvement
- Detail oriented
Languages
Arabic (Native)
English (Full Professional Proficiency)
French (Full Professional Proficiency)
Technical proficiencies
- Windows
- Mac OS
- Opera cloud
- Opera PMS Champion
- Micros
- Fidelio
- Channel Manager
- Extranet
- DTCM Portal Trainer
- FPG
Hobbies and Interests
- Football
- Dance
- Disc Jockey
- Travel
Timeline
Assistant Front Office Manager
SO/ UPTOWN DUBAI (Pre-Opening)
02.2023 - Current
FRONT OFFICE SUPERVISOR - NIGHT MANAGER
THE DUBAI EDITION (Pre-Opening)
11.2021 - 02.2023
FRONT OFFICE TEAM LEADER
Nikki Beach Resort and Spa Dubai
04.2019 - 11.2021
Guest Relations Executive
Jumeirah Royal Saray Bahrain (Pre-Opening)
08.2018 - 04.2019
Front Desk Agent
Villa Didon Carthage
09.2016 - 02.2018
DIPLOMA IN HOSPITALITY MANAGEMENT -
Institute Of Tourism Professions
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