Summary
Work history
Education
Skills
Timeline
AdministrativeAssistant
Aya Zekroum

Aya Zekroum

Abu Dhabi,United Arab Emirates

Summary

Dedicated professional with expertise in client reception and front-desk support, adept at telephone handling and effective communication. Demonstrates strong organizational and time management skills, ensuring efficient file management and accurate record keeping. Committed to enhancing operational efficiency and delivering exceptional service, with a strong focus on career advancement in administrative roles.

Work history

Receptionist

Mamlakat Al Jamal Clinic
Abu Dhabi, United Arab Emirates
06.2024 - 12.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Experience delivering customer service and administrative excellence, including clerical support and public interaction.
  • Excels in calendar management, scheduling, data entry and database administration.
  • Friendly Receptionist with background in various office settings.
  • Knowledgeable about security, service and clerical requirements.
  • Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
  • United Arab Emirates

Training

Abu Dhabi
  • Trained in CICPA documentation preparation and official filing procedures in compliance with UAE National Guard requirements.

Accounts Executive

Salon Elhaj Estrella
, Morocco
01.2024 - 05.2024
  • Negotiated favorable vendor contracts to drive cost savings and quality optimization.
  • Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
  • Increased client satisfaction by effectively managing accounts receivable and payable processes.
  • Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.
  • Morocco

Secretary

PC-ZONE
08.2023 - 12.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Morocco

Education

Engineer's degree - Civil Engineering

Ibn Tofail University
Morocco
08.2022 -

Skills

  • Client reception & front-desk support
  • Telephone handling and communication
  • Organization & time management
  • File management and record keeping

Timeline

Receptionist

Mamlakat Al Jamal Clinic
06.2024 - 12.2024

Accounts Executive

Salon Elhaj Estrella
01.2024 - 05.2024

Secretary

PC-ZONE
08.2023 - 12.2023

Engineer's degree - Civil Engineering

Ibn Tofail University
08.2022 -

Training

Abu Dhabi

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Aya Zekroum