Bassam Elward
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dubizzle & Bayut
08.2023 - Current
- Handling inbound calls from customers regarding inquiries about vehicles they are buying or selling, and assisting them with booking appointments to view cars in our showroom.
- Initiating outbound calls to our customers to facilitate car sales or cross-sell additional vehicles.
- Responding to emails concerning complaints following vehicle purchases from our dealership.
- Confirming attendance for buyers and sellers in the early morning to ensure scheduled appointments are confirmed.
Customer Service Representative
Deliveroo
07.2021 - 07.2023
- Answer incoming calls from customers and address their inquiries, concerns, and complaints in a professional and courteous manner
- Engage in live customer chat sessions to assist with various issues
- Respond to rider chats promptly, providing them with guidance, support, and assistance
- Manage and respond to customer emails received through Zendesk, ensuring timely and accurate resolutions to their problems
- Demonstrate excellent product knowledge to effectively troubleshoot and provide accurate information about services, products, and policies.
Customer Service Representative
Enoc F&B project Cupola Teleservices
12.2018 - 05.2021
- Effectively managing a high volume of customer inquiries
- The seamless processing of online orders for 'The Entertainer app'
- Demonstrating a dedicated commitment to addressing customer complaints with care and diligence, coupled with diligent follow-ups to ensure resolution.
Customer Service Representative
Agthia project Cupola Teleservices
02.2018 - 12.2018
- Managing incoming customer calls pertaining to inquiries regarding delayed deliveries
- Handling incoming calls from prospective customers, accurately recording their details in the system, including precise addresses, and efficiently scheduling deliveries
- Addressing customer queries concerning our 'Al Ain for food and beverage' product range.
Customer Service Representative Engineer
Egyptian International Motors
06.2016 - 12.2017
- Engaging in meetings with customers to record their car issues
- Providing customers with estimated repair timelines and following up with them
- Addressing customer emails concerning complaints and spare parts inquiries in a timely and efficient manner.
Education
Bachelor Of Mechanical Engineering -
The Arab Academy for Science Technology and Maritime Transport
Alexandria, Egypt05.2016
Skills
- Communication Skills
- Time Management
- Problem-solving abilities
- Customer Service
- Problem Resolution
- Complaint Handling
- Complaint resolution
- Call Center Operations
- Scheduling
- Follow-up skills
Certification
- Customer Service Handling Abusive Customers
- Writing Customer Service Emails
- Customer Service Problem-Solving and Troubleshooting
- Train the Trainer
Personal Information
- Title: Customer Service Representative
- Date of Birth: 08/05/1992
- Nationality: Egyptian
- Marital Status: Single
- Religion: Islam
- Visa Status: Employment visa (Immediate joiner)
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Dubizzle & Bayut
08.2023 - Current
Customer Service Representative
Deliveroo
07.2021 - 07.2023
Customer Service Representative
Enoc F&B project Cupola Teleservices
12.2018 - 05.2021
Customer Service Representative
Agthia project Cupola Teleservices
02.2018 - 12.2018
Customer Service Representative Engineer
Egyptian International Motors
06.2016 - 12.2017
Bachelor Of Mechanical Engineering -
The Arab Academy for Science Technology and Maritime Transport
- Customer Service Handling Abusive Customers
- Writing Customer Service Emails
- Customer Service Problem-Solving and Troubleshooting
- Train the Trainer
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