Biju Thattil Nadakkilan

• Oversaw planning and execution of targeted sales and marketing strategies.
• Worked cross-functionally,communicating with team members at multiple levels to deliver first-class customer service.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Evaluated sales and service process to generate targeted improvement strategies and increase revenue opportunities.
• Organized special sales at specific times to drive customer engagement and move high volume of products.
• Analyzed sales reports to identify trends and update strategies.
• Developed marketing plans to support department strategies.
• Conducted regular market assessments to stay current on trends and maintain readiness for changes.
• Managed team of 30 numbers of staff,driving performance with motivational strategies to exceed sales target.

• To manage daily operations for processing registration of companies and processing of client's employee salaries via WPS .
• To handle client queries, issues and ensure quick resolution.
• To train and manage team members .
• To support BD Clients when onboarding new clients.

ACHIEVEMENTS

• Increased team productivity to increase number of companies managed from 8,000 to 10,000.
• Improved TAT of the team by 35% by re-structuring roles and assigning specialized duties.
• Upskilled team members to improve their range of skills including training all of them in each of the three WPS systems.
• Resolved issues among team members to improve team morale and collaboration.

• To buy and sell currency through bank application.
• To ensure maintaining minimum profit margins in foreign currency transactions.
• To manage and resolve customs issues when importing currency from foreign countries.
• To effectively cross sell currency using hedging and swapping with branches and external clients.

ACHIEVEMENTS

• Improved profit margins by 23% over a period of 6 months.
• Decreased resolution time for customs issues from 48 to 12 hours (75% improvement) average by effectively communicating with the authorities and ensuring all paperwork is complete.

• To manage daily cash operations including inflow, outflow.
• To utilize excess cash in bank to acquire interest.
• To ensure compliance for all transactions.

ACHIEVEMENTS

• Reduced compliance related issues by 50%.
• Increased bank profit through strategic investments of excess bank cash by 25%.
• Worked in a Team to integrate SWIFT portal with current company application for smooth and fast funding process.
• Provided training in SWIFT and UAE FTS portals to new joiners.

• To attend customer calls and resolve customer issues.
• To analyse customer problems and find the best solution for the customer.

ACHIEVEMENTS

• Actively participated and contributed innovative ideas in developing and implementing CRM Application.
• Handled above average customer call volume - 34% over the average call volume handled in the call centre.
• Received multiple positive customer feedback for swift and easy resolution of issues.