Samiullah Khan

• Managing operational activity and productivity of staff in After Sales Management (ASM) department and achieving section monthly, quarterly, and yearly targets
• Assisting and Supporting Higher Management in achieving section KPIs and operational targets
• Supervising and Managing the qualitative and quantitative activities of Operational Compliance Auditing for Postpaid accounts (With & Without Devices)
• Managing and supporting the operational activities of Re-registration Database Compliance Project complying to the TRA Regulations
• Leading, managing, and contributing to the business process re-engineering & automation initiatives
• Front face and Section spoc for ISO 9001:2015 QMS Audits
• Champions Spoc and Drill Master for BCCM (Business Continuity & Crisis Management)
• Responsible for designing, aligning, and implementing different course of action & innovative ideas to ensure smooth, effective and successful implementation of process improvement initiatives/projects
• Dealing with HR department regarding employee’s timesheet, salary, annual leaves, medical insurance, and access of accounts issues, if any
• Conducting Performance appraisal of all employees by using Oracle on monthly/quarterly & yearly basis and sending reports to direct manager
• Stay up to date with the latest developments and data analysis on global trends in the area of quality assurance, quality management systems, excellence and quality awards
• Identifying and successful implementation of business process improvement to contribute to operational effectiveness and customer experience improvement
• Providing utmost support to all employees to enhance their performance
• (On the job training) Ensuring that jobs are done according to given standards and procedures
• Testing, Utilizing and Implementing different applications and software for different jobs like: Oracle, Electronic Filing System (EFS), CIM and CBCM
• Prepare Office calendar and its implementation, holidays and other off day’s notification also monitors probation period
• Responsible for ensuring all approved processes and policies are running efficiently through conducting audits, analyzing data, and making recommendations for changes
• Key Achievements & Milestones: Successfully centralizing of Different Regions under one umbrella
• Accomplished project for scanning and uploading of 10.5 Million physical customer documents to EDMS withing 90 Days
• Project Member of RDC Project and being awarded for contribution to the success of project by cleansing almost 90% of the Digital Data
• Member and SPOC for ISO 9001:2015 QMS Audit and being awarded for appreciation of achieving ISO Certification by Etisalat.

Key Achievements & Milestones:-

• Successfully centralizing of Different Regions under one umbrella.
• Accomplished project for scanning and uploading of 10.5 Million physical customer documents to EDMS withing 90 Days.
• Project Member of RDC Project and being awarded for contribution to the success of project by cleansing almost 90% of the Digital Data.
• Member and SPOC for ISO 9001:2015 QMS Audit and being awarded for appreciation of achieving ISO Certification by Etisalat.

• Manage all administrative requirements of Section / Department e.g
• Making progress reports and monthly reports for all jobs
• Responsible for Time keeping and monitoring through company HRMS system
• Maintaining staff records and database for travel, leave, visas etc
• Assuring the scanning / uploading of all applications and customer documents
• Ensure a smooth working environment and co-ordination with site personnel
• Procurement of supplies needed in the Office
• Develop a professional and systematic approach to all tasks
• Develop communication and interpersonal skills
• Assisting the Administration Manager in day to day activities
• Typing of letters, fax, memos, emails etc and maintaining a filing system
• Ensure that office maintenance is actioned as and when required
• To maintain high confidentiality of information and data integrity of the company
• Key Achievements & Milestones: Successfully cleared backlog of Al Ain Regions within 2 Weeks
• Took over control of Server Administration for storing Digital data of physically updated documents.
• Coordinated and managed daily administrative operations of the office.

Key Achievements & Milestones:-

• Successfully cleared backlog of Al Ain Regions within 2 Weeks.
• Took over control of Server Administration for storing Digital data of physically updated documents.

• Filling of the forms for various applications including renewal of Passport, NICs, etc
• Assisting in Issuing of the Passports
• Retrieval and distribution of the NIC (National Identity Card) to concerned.
• Maintained filing systems for records, correspondence, reports and documents.