BULELWA BUHLEBENKOSI LANGA
Dubai,DU
Summary
I am a hardworking, energetic and outspoken young Hostess Server, who is very passionate about Hospitality. I am Innovative, flexible and open minded person when it comes to learning new things and making an effort to better myself and work in a precise manner. I have a positive attitude and a sparkling personality, Eagerness to learn and evolve.
I am very Enthusiastic and reliable professionally, I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
I am also Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
I am an Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess Server
Waldorf Astoria Dubai International Financial Center
02.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Office Agent/ Supervisor
Cosy Posy Hotel
12.2020 - 01.2023
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
Receptionist
International Hotel School
08.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Food and Beverage/ Front Office and Housekeeping Trainee
Onomo Hotel
10.2018 - 04.2019
- Learned proper procedures for handling biohazardous materials, minimizing risk of contamination or illness among guests and coworkers alike.
- Supported senior housekeepers with the completion of large-scale tasks, contributing to a well-maintained facility.
Packer
Mr. Price factory shop
02.2018 - 06.2018
- Maintained a clean and organized work environment, promoting safety and productivity.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Education
Diploma in Hospitality Management -
International Hotel School
Westville, Durban.06.2018
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Customer service expertise
- Guest Engagement
- Complaint Handling
- Hospitality service expertise
- Efficient collaboration
Telephone Number
072 8040574 / 056 590 6387
Emergency Contact Details
072 014 1197
Skills And Qualifications
isiZulu, English, isiXhosa, Agylysis Hospitality PMS, Microsoft Word, Excel, Email communication, Sage, Ezee Absolute, Forum discussions Certificate, Drum majority leader Certificate, Class Captain and Prefect of 2017
Skype I D
+27 12 743 6504
Personal Information
Date of Birth: 02/21/00
References
- Mr. Bout Riccardo, Food and Beverage Manager, 052 505 5827, Ricardo.Bout@waldorfastoria.com
- Mrs. Mancotywa, General Manager, 039 253 1208/ 078 356 7101, zm@cosyposy.co.za
- Mrs. Carol Spence, Campus Principal, 082 691 8313, CarolS@hotelschool.co.za
- Mr. Murphy, Food and Beverage Manager, 084 869 5202
- Mr. Sherin, Factory Supervisor, 0640822389
Hobbies and Interests
- Travelling
- Community Involvement
- Reading
- Making Conventions
- Sports
Certification
- Certificate of Appereciation in being A Team player, Cosy Posy Hotel -2021
- Certificate of Appereciation in being an Upseller, Cosy Posy Hotel -2022
- Certificate of Appereciation in being The heart Of Gold In the outlets, CWaldorf Astoria DIFC -2024
Timeline
Hostess Server
Waldorf Astoria Dubai International Financial Center
02.2023 - Current
Front Office Agent/ Supervisor
Cosy Posy Hotel
12.2020 - 01.2023
Receptionist
International Hotel School
08.2019 - 04.2020
Food and Beverage/ Front Office and Housekeeping Trainee
Onomo Hotel
10.2018 - 04.2019
Packer
Mr. Price factory shop
02.2018 - 06.2018
Diploma in Hospitality Management -
International Hotel School
- Certificate of Appereciation in being A Team player, Cosy Posy Hotel -2021
- Certificate of Appereciation in being an Upseller, Cosy Posy Hotel -2022
- Certificate of Appereciation in being The heart Of Gold In the outlets, CWaldorf Astoria DIFC -2024
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