BUYUNGO JOSEPH
Dubai,United Arab Emirates
Summary
With five years of dedicated experience as a food and beverages associate, I offer a blend of enthusiasm, exceptional work ethic, and unwavering commitment to quality. My customer service training encompasses Modern Italian and Continental cuisines, along with proficient beverage service. I excel in fast-paced and dynamic settings, and am deeply committed to advancing the goals of the organization.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Waiter
Retreat Pool bar, Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa
Dubai Marina
11.2021 - Current
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Waiter
Bellavista Italian Restaurant, Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa
Dubai Marina, UAE
06.2018 - 11.2021
- Demonstrated hospitality and customer service while greeting tables
- Followed safety, sensitization and food handling guidelines
- Delivered food and beverages promptly to customers
- Explained details for new menu items and daily specials
- Adhered to state liquor regulations to serve alcohol safely
- Took accurate notes detailing customer orders
- Informed customers of ingredients and allergens to support sensible menu choices
- Communicated professionally with customers, colleagues and supervisors
- Listened to guest needs and responded promptly for personalized service
- Trained new servers in company policies, guest service standards and best practices.
Education
Uganda Advanced Certificate of Education - Senior Secondary Education
02.2008 - 12.2009
Business Continuity - undefined
07.2024 - undefined
Taming Bias: Using Wicked Problem Solving to Make Better Decisions & Align Teams - undefined
07.2024 - undefined
Bachelors in business statistics - Business administration
01.2011 - 06.2016
Skills
- Beverage expertise and Safe food-handling techniques
- POS System Operation and Cash handling proficiency
- Health Code Compliance and Food safety knowledge
- Customer and Guest service excellence
- Inventory management and Organizational Skills
- Staff training support and Supervision
- Communication abilities, Adaptability and resilience
- Analytical Thinking and Problem-solving abilities
Interest
- Constant learning
- Project management
- Customer service
- Environment and nature
Accomplishments
- Associate of the month Grosvenor house September 2022
- Nominated to finalist Awards of achievement Grosvenor house year 2023
- Contributed to the constant customer satisfactory reviews at work which boosted sells for both food and beverages
Languages
English
Upper intermediate (B2)
Certification
- Dubai way certification
- Food handling and hygiene certification and license
- Fire safety certification
Timeline
Project Management Institute - Business Continuity,
07.2024 - undefined
Project Management Institute - Taming Bias: Using Wicked Problem Solving to Make Better Decisions & Align Teams,
07.2024 - undefined
Waiter - Retreat Pool bar, Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa
11.2021 - Current
Waiter - Bellavista Italian Restaurant, Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa
06.2018 - 11.2021
Makerere University business school - Bachelors in business statistics, Business administration
01.2011 - 06.2016
Mityana - Uganda Advanced Certificate of Education, Senior Secondary Education
02.2008 - 12.2009
- Dubai way certification
- Food handling and hygiene certification and license
- Fire safety certification
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