Adaptable professional specializing in VIP and VVIP guest handling, recognized for maintaining discretion and confidentiality. Expertise in butler service, trained by Miss Marie-Claude Métrot, ensures adherence to the highest standards of hospitality. Committed to delivering exceptional service while continuously enhancing skills in guest relations.
Hi, I’m
Chaimaa RAOUI
Dubai,United Arab Emirates
Summary
Overview
3
years of professional experience
7
years of post-secondary education
Work history
One and Only Royal MirageDubai
Butler/Guest Experience
09.2024 - 06.2025
Job overview
- Efficiently managed household operations and maintenance schedules.
- Oversaw domestic staff activities to ensure seamless coordination.
- Delivered exceptional Personal service to m guests.
- Coordinated travel arrangements, and itineraries for family trips.
- Enhanced guest experience through personalized service delivery.
- Maintained high discretion while managing confidential matters.
- Organized significant social events, creating memorable experiences for guests.
Royal MansourMarrakech
Work-Linked Training Course
09.2022 - 07.2024
Job overview
- Expertly managed inbound telephone communications around 60 calls per day, ensuring prompt and professional responses.
- Efficiently organized and filed E-Mail correspondence to maintain optimal workflow.
- Delivered exceptional customer service by warmly welcoming guests and visitors upon arrival.
- Skillfully addressed and resolved customer inquiries and requests, enhancing satisfaction.
- Conducted accurate and secure currency exchange transactions for international clientele.
Onomo Maarif
Receptionist
03.2021 - 04.2021
Job overview
- Expertly managed Back-office operations to ensure organizational efficiency.
- Demonstrated exceptional customer orientation by providing personalized guest experiences.
- Streamlined 40% of check-in process, offering prompt and courteous assistance to all clients.
Aqua Marine ManagementBarcelô
06.2020 - 09.2020
Job overview
- Expertly managed inventory and stock control to ensure seamless operations.
- Orchestrated and executed high-profile events, showcasing exceptional organizational skills.
- Provided leadership and oversight to temporary staff, ensuring top-notch service delivery.
- Managed daily operations of aqua marine facility ensuring safety and compliance with regulations.
- Handled customer inquiries and resolved any issues to maintain high satisfaction levels.
- Collaborated with marketing team to promote 50% of aqua marine facility and special events.
Barceló Anfa CasablancaCasablanca
Intern
03.2020 - 04.2020
Job overview
- Expertly managed customer inquiries, guaranteeing exceptional guest experiences at Barceló Anfa Casablanca.
- Assisted Head Waiter in streamlining breakfast buffet operations for optimal efficiency.
- Orchestrated room and banquet setups, ensuring flawless event execution.
- Collaborated with event planners to meticulously schedule and organize events, meetings, and conferences.
- Supervised daily venue operations to maintain smooth and effective functionality.
Education
ROYAL MANSOUR ACADEMY
ACCOMMODATION TRAINING from RECEPTIONIST/ MANAGEMENT ASSISTANT OPTION
09.2022 - 05.2024
University overview
- Completed advanced customer service module
- Specialized in Guest relation/Management
- Top 10% achiever in customer service excellence
- Graduated from elite Accommodation Training program
BRITISH CENTRE
DIPLOMA IN ENGLISH LANGUAGE from English
09.2022
University overview
- Completed Advanced Grammar Workshop
- GPA: Distinction Grade
ISHR POLO
TECHNICIANS SPECIALISING IN HOTEL MANAGEMENT from Hospitality Management
09.2020 - 05.2022
University overview
- Certified in Advanced Hospitality Tech
- Academic Ace in Hotel Management
- Certified Adv. Hospitality Tech Pro
- GPA: Graduated with Honor, Top 5% of class
LYCÉE IBN ARABICasablanca
High School Diploma from LITERARY SCIENCE
07.2020
University overview
AVIATIONSCHOOLCasablanca
PNC TRAINING from FLIGHT ATTENDANT LEADERSHIP
08.2019
University overview
- Advanced Safety Training Completion
- CPR & First Aid Certified
- Mastered advanced safety protocols
- Flight Attendant Training
Skills
- Adaptability
- VIP & VVIP Guest Handling
- Discretion & Confidentiality
- Etiquette training with Miss Marie-Claude Métrot
- Butler service standards
- Opera PMS knowledge
- Alice System
- Leading Quality Assurance 'LQA'
- Communication Skills & Complaint Handling
- Responsible and Rigorous
Languages
Arabic
Native
French
Advanced
English
Advanced
Affiliations
Affiliations
- Archery
- Travel
- Organisation of Events
- Fine Arts
- Singing
Timeline
Butler/Guest Experience
One and Only Royal Mirage
09.2024 - 06.2025
Work-Linked Training Course
Royal Mansour
09.2022 - 07.2024
ROYAL MANSOUR ACADEMY
ACCOMMODATION TRAINING from RECEPTIONIST/ MANAGEMENT ASSISTANT OPTION
09.2022 - 05.2024
Receptionist
Onomo Maarif
03.2021 - 04.2021
ISHR POLO
TECHNICIANS SPECIALISING IN HOTEL MANAGEMENT from Hospitality Management
09.2020 - 05.2022
Aqua Marine Management
06.2020 - 09.2020
Intern
Barceló Anfa Casablanca
03.2020 - 04.2020
BRITISH CENTRE
DIPLOMA IN ENGLISH LANGUAGE from English
04.2022
LYCÉE IBN ARABI
High School Diploma from LITERARY SCIENCE
04.2020
AVIATIONSCHOOL
PNC TRAINING from FLIGHT ATTENDANT LEADERSHIP
04.2019
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