Cristopher Ashley Estavillo
Coordinator Food & Beverage
Oasis Village, Al Qouz, Dubai
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable Individual with ample experience in foodservice industry. Handles food and tools responsibly with impressive accident-free track record. Recognized for outstanding cleanliness and safe practices.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Coordinator Food & Beverage
Jumeirah Beach Hotel
Dubai
04.2022 - Current
- Participation and input towards F&B Marketing activities.
- Entertainment of potential and existing customers.
- Preparation of Sales Promotions & Mailings.
- Competitive analysis every six months by calling competition and gathering data such as banquet kits, room rental rates, etc.
- Handle all Food & Beverage inquiries and ensure timely follow up on the same business day.
- To co-ordinate with all large group meeting/banquet planners their specific group requirements with the services & facilities offered. This includes proposals, contracts, estimated and actual function statements. With banquet or conferences, the Chef is to be included in food related discussions.
Team Leader
Jumeirah Beach Hotel
Dubai
07.2021 - 03.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supported office business development and customer service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Waiter
Jumeirah Beach Hotel
Dubai
10.2018 - 06.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Waiter
Jumeirah Beach Hotel
Dubai
05.2016 - 09.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
Associate Hospitality And Tourism Management - Hospitality
Colegio De Dagupan
Dagupan, Philippines 06.2013 - 04.2015
High School Diploma -
San Fabian National High School
San Fabian, Pangasinan, Philippines 06.2009 - 04.2013
Skills
Teamwork
undefinedTimeline
Coordinator Food & Beverage
Jumeirah Beach Hotel
04.2022 - Current
Team Leader
Jumeirah Beach Hotel
07.2021 - 03.2022
Waiter
Jumeirah Beach Hotel
10.2018 - 06.2021
Waiter
Jumeirah Beach Hotel
05.2016 - 09.2018
Associate Hospitality And Tourism Management - Hospitality
Colegio De Dagupan
06.2013 - 04.2015
High School Diploma -
San Fabian National High School
06.2009 - 04.2013
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