Deepak Tulsiyani
Dubai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
CCC, Shoes And Bags, Apparel Group
Dubai
12.2020 - 05.2023
- Supervised and led assistant managers and 10 shop floor employees.
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Built loyal customer bases by delivering excellent service and ensuring availability of product in demand.
- Improved store operations by harnessing sales database customer feedback.
- Delivered training and appraisals to build staff performance.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Led and motivated sales teams to consistently meet and exceed monthly sales goals.
- Provided useful product guidance to assist with buying decisions, closing valuable customer sales.
- Maintained daily transactions records, enabling diligent financial monitoring and assessment.
- Created and delivered daily schedule assignments to staff members through motivational team meetings.
- Addressed and corrected sales staff communication issues in tactful and effective manner.
- Closely monitored suspicious activity, aiding loss prevention and maximizing store security.
- Completed opening and closing procedures each day.
- Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
- Managed day-to-day operations for popular high-turnover stores, consistently exceeding revenue targets.
- Ensured visually appealing, effective product displays using proven experience in visual merchandising.
- Oversaw inventory tracking, management and counts, maintaining accurate stock records.
- Stocked and restocked inventory upon delivery receipt,maintaining accurate supply records.
- Resolved customer problems by answering questions, investigating concerns and building positive rapport.
- Analyzed sales and marketing information to update strategic plans.
- Trained new staff on store procedures and policies, developing knowledgeable,confident teams.
- Managed staff scheduling and payroll to optimize performance.
- Hired,trained and supervised teams,motivating to meet weekly sales goals through targeted staff mentoring.
- Communicated product benefits confidently and enthusiastically, effectively engaging customers to increases sales likelihood.
- Limited financial discrepancies,accurately controlling monthly operations budget while delivering positive results.
- Recruited and trained motivated, hard-working staff for new stores.
Store Manager
Pablosky Kids Footwear, LandmarkGroup
Dubai
08.2017 - 10.2019
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Manager
ALDO Footwear, Apparel Group
Dubai
04.2014 - 07.2017
- To maximize sales by promoting highest standards of customer care and provide quality customer service.
- To coordinate with product & distribution team to ensure merchandising standards on sales floor and back-store.
- To prepare Store-Agenda for team-mates as per standards of the brand.
- To meet sales targets(daily,weekly& monthly)asper mentioned in Store-agenda.
- To handle petty-cash for store,prepare and maintain the statement for the same.
- To maintain Daily Sales Sheet and coordinate with accounts department.
- To handle Multi-Channel System requests,Special requests and Missed opportunities and take steps accordingly.
- To designate and coach ROS (responsibleof sections)to assure proper merchandising and pricing in all areas of the store.
- To keep records for Loyalty Program enrollments coordinate with assigned team.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Representative
ALDO Footwear, Apparel Group
Dubai
12.2011 - 03.2014
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built focused new client networks, growing business opportunities unities and increasing revenue possibilities.
- Contributed to continuous-improvement of renewal processes,increasing customer retention levelsagainst targets
- Exceeded sales and revenue targets,using consultative and value- driven approach to account management.
- Delivered professional sales presentations,creatively communicating product quality and market comparisons to prospective clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
B.com - Commerce
Gujarat University
Ahmedabad, Gujarat 06.2011
Skills
Sales Driven
Store operations
Customer service
Loss prevention
Team leadership and coaching
Maximizing profitability
Opening and closing procedures
Product and services sales
Goals and performance
Staff training and development
Staff management
Team building
Store display
Pos systems
Merchandising
Promotional Planning
Certification
AWARDSANDACHIEVEMENTS:., Awarded for completely Apparel Manager Program (AMP) in July 2015
Languages
Hindi, English, Gujarati, Sindhi
Timeline
Store Manager
CCC, Shoes And Bags, Apparel Group
12.2020 - 05.2023
Store Manager
Pablosky Kids Footwear, LandmarkGroup
08.2017 - 10.2019
Assistant Manager
ALDO Footwear, Apparel Group
04.2014 - 07.2017
Sales Representative
ALDO Footwear, Apparel Group
12.2011 - 03.2014
B.com - Commerce
Gujarat University
AWARDSANDACHIEVEMENTS:., Awarded for completely Apparel Manager Program (AMP) in July 2015
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