Dhiraj Bam
Abu Dhabi
Summary
Skilled in problem-solving, with a hunger for knowledge and strong communication abilities. Ready to contribute to team success and achieve positive results. Excited to tackle new challenges and drive organizational goals with dedication and passion.
Overview
4
4
years of professional experience
Work History
Guest Arrival Expert
Aloft Hotel Abu Dhabi
10.2024 - Current
- Greet guests upon arrival and escort them to their designated room
- Load and unload luggage onto carts and transport them to and from guest rooms
- Assist guests with check-in and check-out procedures
- Provide guests with information about the hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Answer guest inquiries and address their concerns in a timely and professional manner
- Assist guests with luggage storage and retrieval
- Assist guests with transportation needs and provide directions to local attractions
- Ensure the lobby and other public areas are clean and organized
Loss and Prevention
The Ritz Carlton Grand Canal Abu Dhabi
01.2022 - 09.2024
- Inspect and patrol premises regularly
- Monitor property entrance
- Authorize entrance of people and vehicles
- Report any suspicious behaviors and happenings
- Secure all exits, doors and windows
- Monitor surveillance cameras
- Respond to alarms and react in a timely manner
- Provide assistance to people in need
- Submit reports of daily surveillance activity
- Submit reports of every suspicious action
Barista
Seven miles restaurant and bar
01.2021 - 01.2022
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
- Cleaning and sanitising work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payment
Education
BSc. - Fashion and Arts
Bangalore University
A level - Science
Orient College
Skills
- Computer skills
- Customer service
- Adaptability
- Communications
- Creativity
- Problem solving
Personal Information
Nationality: Nepalese
Timeline
Guest Arrival Expert
Aloft Hotel Abu Dhabi
10.2024 - Current
Loss and Prevention
The Ritz Carlton Grand Canal Abu Dhabi
01.2022 - 09.2024
Barista
Seven miles restaurant and bar
01.2021 - 01.2022
A level - Science
Orient College
BSc. - Fashion and Arts
Bangalore University